Работала в 1 компании 6 лет
IT
Customer support representative
SupportYourApp
IT
5 лет 11 месяцев
12.2018 - по настоящее время
- Providing assistance and support to customers (working via Zendesk)
- Processing of requests and complaints through various communication channels
- Registration of customer appeals in the system
- Customer satisfaction monitoring
- Updating the knowledge base and educational materials
- Solving problems related to the use of a product or a service
- Providing information about products or services
- Participation in the improvement of service and service processes
Valeriia
Valeriia
Customer support representative
Нетешин
полная занятость
Обновлено 3 месяца назад