Работала в 1 компании   6 лет

IT

Customer support representative

SupportYourApp

IT

5 лет 11 месяцев

12.2018 - по настоящее время

  • Providing assistance and support to customers (working via Zendesk)
  • Processing of requests and complaints through various communication channels
  • Registration of customer appeals in the system
  • Customer satisfaction monitoring
  • Updating the knowledge base and educational materials
  • Solving problems related to the use of a product or a service
  • Providing information about products or services
  • Participation in the improvement of service and service processes

Valeriia

Customer support representative

Нетешин

30 лет

полная занятость

Обновлено 3 месяца назад