Працювала в 1 компанії 6 років
IT
Customer support representative
SupportYourApp
IT
5 років 11 місяців
12.2018 - до теперішнього часу
- Providing assistance and support to customers (working via Zendesk)
- Processing of requests and complaints through various communication channels
- Registration of customer appeals in the system
- Customer satisfaction monitoring
- Updating the knowledge base and educational materials
- Solving problems related to the use of a product or a service
- Providing information about products or services
- Participation in the improvement of service and service processes
Valeriia
Valeriia
Customer support representative
Нетішин
повна зайнятість
Оновлено 3 місяці тому