Работал в 3 компаниях   3 года 10 месяцев

Образование, IT

Marketing specialist

Savvy L&D Solutions Company

Образование

4 месяца

05.2024 - по настоящее время

  • Creating daily 4-10 creatives in Canva for posts in LinkedIn, Instagram and Facebook
  • Creating weekly 1-2 emails for marketing emailing in eSputnikSearching and analyzing market and competitors
  • Writing weekly 1-4 texts for posts in LinkedIn, Instagram and Facebook
  • Offering strategies for social media accounts

Technical support specialist

Avanquest Software

IT

3 года 5 месяцев

12.2020 - 05.2024

  • Researching technical issues for English and French-speaking clients promptly and providing thorough recommendations and action plans. Delivering remote accessing assistance. Effectively managing multiple cases simultaneously.
  • Troubleshooting technical issues. Identifying hardware and software solutions and repairing them.
  • Consulting first-lined agents regarding resolving software issues.
  • Surpassing performance metrics, including achieving a CSAT score consistently exceeding 100%, surpassing the benchmark for contact per hour (CPH) and maintaining a QA score above 80%.

Project Manager

Afterglow Studio

IT

2 месяца

07.2021 - 09.2021

  • Planning and managing projects with English and French-speaking clients from start to finish.
  • Creating a transparent communication environment between all participants in the process.
  • Leading seven design projects with more than 10 team members within the organization.
  • Delivered four design projects within a three-month timeframe, meeting client expectations.
  • Creating a safe emotional environment for the team to work in.

Ключевая информация

  • Understanding of SDLC and Agile principles;
  • Product requirements and products prioritization understanding;
  • Knowledge of product success measure knowledge, unit economics and key marketing metrics;
  • Product design basics: UI&UX basics; The ability to set tasks clearly and understandably (e.g., technical specifications);
  • User research and testing (A/B testing, hypothesis, correlation and causation, results evaluation);
  • Basic understanding of working with Tableau; Basic SQL knowledge.
  • Experience with MS Excel (VLOOKUP, Pivot Table, etc.);
  • Experience with creating email marketing and social media creatives and texts using Canva, eSputnik and ChatGPT;Client relationship development and maintenance;
  • High level of emotional intelligence, communication skills and ability to work in a team; Proven problem-solving skill; Attention to detail and analytical/systematic thinking; Ability to quickly switch between different contexts; Working independently with a high level of responsibility;
  • French & English fluent level; Writing lover.

Учился в 1 заведении

Харківський національний університет імені В.Н. Каразіна

Маркетинг

Харків, 2024

Владеет языками

Английский

свободно

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Французский

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Курсы, тренинги, сертификаты

Genesis Academy

2024

Certification in Marketing of IT products

Hillel It School

2023

Product Management

Сертификат цифровой грамотности от Дія. Цифрова освіта

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Данило

Маркетолог віддалено

Полтава

23 года

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полная занятость

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