Працював в 3 компаніях 3 роки 10 місяців
Освіта, IT
Marketing specialist
Savvy L&D Solutions Company
Освіта
4 місяці
05.2024 - до теперішнього часу
- Creating daily 4-10 creatives in Canva for posts in LinkedIn, Instagram and Facebook
- Creating weekly 1-2 emails for marketing emailing in eSputnikSearching and analyzing market and competitors
- Writing weekly 1-4 texts for posts in LinkedIn, Instagram and Facebook
- Offering strategies for social media accounts
Technical support specialist
Avanquest Software
IT
3 роки 5 місяців
12.2020 - 05.2024
- Researching technical issues for English and French-speaking clients promptly and providing thorough recommendations and action plans. Delivering remote accessing assistance. Effectively managing multiple cases simultaneously.
- Troubleshooting technical issues. Identifying hardware and software solutions and repairing them.
- Consulting first-lined agents regarding resolving software issues.
- Surpassing performance metrics, including achieving a CSAT score consistently exceeding 100%, surpassing the benchmark for contact per hour (CPH) and maintaining a QA score above 80%.
Project Manager
Afterglow Studio
IT
2 місяці
07.2021 - 09.2021
- Planning and managing projects with English and French-speaking clients from start to finish.
- Creating a transparent communication environment between all participants in the process.
- Leading seven design projects with more than 10 team members within the organization.
- Delivered four design projects within a three-month timeframe, meeting client expectations.
- Creating a safe emotional environment for the team to work in.
Ключова інформація
- Understanding of SDLC and Agile principles;
- Product requirements and products prioritization understanding;
- Knowledge of product success measure knowledge, unit economics and key marketing metrics;
- Product design basics: UI&UX basics; The ability to set tasks clearly and understandably (e.g., technical specifications);
- User research and testing (A/B testing, hypothesis, correlation and causation, results evaluation);
- Basic understanding of working with Tableau; Basic SQL knowledge.
- Experience with MS Excel (VLOOKUP, Pivot Table, etc.);
- Experience with creating email marketing and social media creatives and texts using Canva, eSputnik and ChatGPT;Client relationship development and maintenance;
- High level of emotional intelligence, communication skills and ability to work in a team; Proven problem-solving skill; Attention to detail and analytical/systematic thinking; Ability to quickly switch between different contexts; Working independently with a high level of responsibility;
- French & English fluent level; Writing lover.
Навчався в 1 закладі
Харківський національний університет імені В.Н. Каразіна
Маркетинг
Харків, 2024
Володіє мовами
Англійська
вільно
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Французька
вільно
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Курси, тренінги, сертифікати
Genesis Academy
2024
Certification in Marketing of IT products
Hillel It School
2023
Product Management
Данило
Данило
Маркетолог віддалено
Полтава
Активно шукає роботу
повна зайнятість
Оновлено 2 тижні тому