Работала в 4 компаниях 24 года 11 месяцев
Туризм / Путешествия / Пассажирские перевозки
Booking manager
Aventura Holidays Ehf (Iceland)
Туризм / Путешествия / Пассажирские перевозки
1 год 8 месяцев
01.2023 - по настоящее время
Create reservations in GDS Amadeus, Quickprs, DRCT, airlines` websites ets.
Communication with IATA, BSP. Work with IATA portal, BSPlink.
Route selection, booking, ticketing, and providing additional services to customers.
Work with hotels` and transfers` providers.
Work with groups, blocks, and charter flights (EnterAir, Smartwings, AirSeven).
Creation and upload PNLs, rooming, transfers, and excursions lists.
Solving non-standard situations.
Claim work. Correspondence with customers and service providers (airlines, hotels, and travel partners).
Create new working processes.
Booking and customer service manager
LLC Travel Company CITA
Туризм / Путешествия / Пассажирские перевозки
12 лет 9 месяцев
12.2011 - по настоящее время
GDS Galileo
Communicate directly with customers.
Route selection, booking, ticketing, and providing additional services to the customers.
Work with large logistics projects remotely (events up to 500 people).u Work with VIP clients.
Solving non-standard situations.
Reporting and calculations.
Signing and further support of agreements with service providers.
Claim work. Correspondence with customers and service providers (airlines and travel partners).
Head of the Air Transport Department
Travel Company SAM
Туризм / Путешествия / Пассажирские перевозки
9 лет 8 месяцев
02.2002 - 10.2011
Organization of back-office work, optimization of the department`s work.
Signing and further support of agreements with service providers.
Analytic, preparation of sales plans and control of their implementation.
Work experience with complaints. Correspondence with customers and service providers.
The air certification and accreditation in IATA the agency and its branches.
Consultation of fare application rules.
Work with fines, odds and non-standard situations.
Work with branches and sub-agents network.
Settlements with airlines.
Agency Manager/Head of the agency department
Ukraine International Airlines
Туризм / Путешествия / Пассажирские перевозки
2 года 4 месяца
10.1999 - 02.2002
Signing and further maintenance of agreements with agencies for the sale of air tickets.
Conducting analytics, preparing sales plans and monitoring their implementation, optimizing the work of the department.
Work experience with complaints. Correspondence with customers and service providers.
Staff training.
Училась в 1 заведении
National University of Civil Aviation
Organization of transportation and management of air transport
Київ, 1999
Владеет языками
Английский
выше среднего
Может проходить собеседование на этом языке
Может проходить собеседование на этом языке
Польский
ниже среднего
Может проходить собеседование на этом языке
Может проходить собеседование на этом языке
Украинский
родной
Может проходить собеседование на этом языке
Может проходить собеседование на этом языке
Курсы, тренинги, сертификаты
Galileo GDS
Amadeus GDS
IATA
Дополнительная информация
Водійське посвідчення
Driving license category B.
Особисті якості
Analytical thinking.
Extensive experience working with VIP clients. I have experience of working in customer service for 12 years. I can find an individual approach for everyone.
Working in a team and focusing on the overall result.
Working with a large amount of information.
I can plan and effectively manage my time. I have been successfully working remotely for more than 12 years.
Non-conflict, stress-resistant.
I learn everything new very quickly.
Teaching experience.
Good skills in math.
Work with calculations for a long time. So, I am accurate and I pay attention to details.
Свій розділ
B2B contract.
Only remotely.
Flexible hours.
Tatiana
Tatiana
Агент з бронювання авіаквитків
Киев
полная занятость, неполная занятость, проектная работа
Характер работы: удаленная работа
Обновлено 1 месяц назад