Create reservations in GDS Amadeus, Quickprs, DRCT, airlines` websites ets.
Communication with IATA, BSP. Work with IATA portal, BSPlink.
Route selection, booking, ticketing, and providing additional services to customers.
Work with hotels` and transfers` providers.
Work with groups, blocks, and charter flights (EnterAir, Smartwings, AirSeven).
Creation and upload PNLs, rooming, transfers, and excursions lists.
Solving non-standard situations.
Claim work. Correspondence with customers and service providers (airlines, hotels, and travel partners).
Create new working processes.

GDS Galileo
Communicate directly with customers.
Route selection, booking, ticketing, and providing additional services to the customers.
Work with large logistics projects remotely (events up to 500 people).u Work with VIP clients.
Solving non-standard situations.
Reporting and calculations.
Signing and further support of agreements with service providers.
Claim work. Correspondence with customers and service providers (airlines and travel partners).

Organization of back-office work, optimization of the department`s work.
Signing and further support of agreements with service providers.
Analytic, preparation of sales plans and control of their implementation.
Work experience with complaints. Correspondence with customers and service providers.
The air certification and accreditation in IATA the agency and its branches.
Consultation of fare application rules.
Work with fines, odds and non-standard situations.
Work with branches and sub-agents network.
Settlements with airlines.

Signing and further maintenance of agreements with agencies for the sale of air tickets.
Conducting analytics, preparing sales plans and monitoring their implementation, optimizing the work of the department.
Work experience with complaints. Correspondence with customers and service providers.
Staff training.