- Executed manual and exploratory testing of core web application features
-Reported and documented defects with clear reproduction steps, expected vs. actual results and severity levels
- Participated in release validation and regression testing cycles
- Tested AI-assisted features and validated AI-generated outputs for accuracy, consistency, and edge cases
- Collaborated with developers to verify fixes and ensure feature stability before release

-Conducted audits across multiple workflows to ensure adherence to established policies and maintained a
consistent 98% quality standard.
-Provided detailed feedback and coaching on errors to over one hundred reviewers on the floor, supporting
performance improvement and adherence to quality benchmarks.
-Collaborated closely with training teams to onboard and mentor new hires, offering coaching sessions, knowledge
sharing, and workflow guidance.
-Participated in vendor and client meetings, preparing performance reports, data analyses, and quality insights to
support business reviews and decision-making.
-Raised and tracked escalations regarding workflow issues or policy discrepancies, ensuring timely resolution and
alignment with client expectations.
-Managed and addressed quality escalations from clients, implementing corrective actions to maintain service
excellence and strengthen client trust.

-Conducted detailed reviews and evaluations of Russian-language advertising content to ensure compliance with
strict quality, cultural, and policy guidelines, consistently maintaining a 98% accuracy rate.
-Achieved and exceeded monthly productivity targets, demonstrating strong time management, efficiency, and
reliability in meeting operational goals.
-Provided floor support to fellow moderators and new hires, assisting with complex cases, answering process-related
questions, and fostering a collaborative learning environment.
-Contributed to workflow improvement initiatives by developing training materials, conducting shadowing sessions,
and mentoring agents to enhance their performance and adherence to guidelines.
-Oversaw aspects of workflow performance management for assigned team members, ensuring adherence to quality
standards, productivity benchmarks, and process compliance.
-Actively collaborated with cross-functional teams to identify process gaps and implement best practices, supporting
overall operational efficiency and continuous improvement.

My responsibilities on this role were:
Communication and negotiations with brokers
Communication and negotiation with drivers
Checking documentations (BOL, POD)
Calculating prices for the drivers
Fixing problems related on my field of work
Searching for loads through out all day