- Conducted cold and warm outreach to potential clients on specialized platforms, successfully attracting new clients to collaborate with our company.

- Sold company transportation services, building long-term relationships with clients.

- Orchestrating vehicle transportation across the USA in accordance with customer requirements.

- Managed and coordinated existing shipments along established routes, resolving complex issues and ensuring excellent customer service.

- Worked with insurance companies to handle damaged goods claims, managed insurance policies, and maintained documentation.

- Utilized various CRM systems to manage client interactions and streamline processes.

- Organization and control of freight transportation in America and Canada.

- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.

- Coordinating teamwork, organizing work, and training subordinates.

- Managing phone calls and business correspondence.

- Monitoring employee performance and working to improve the quality of customer service.

- Managed complaints with calm, clear communication and problem-solving.