Работала в 2 компаниях 6 лет 6 месяцев
Телекоммуникации / Связь, Образование
Viber account manager
Turbosms
Телекоммуникации / Связь
4 года
07.2020 - по настоящее время
Creation of commercial and business viber accounts. consulting clients on
business viber messaging services. supporting companies during the
creation of a business account , changing its characteristics , and payment.
client service team lead at laba
Client Service Team Lead
LABA
Образование
2 года 4 месяца
02.2018 - 06.2020
Customer Success Management. Consulting and motivating students to achieve
their maximum learning goals. High level of mutual commitment with clients.
Organizing the work of the department, motivating department manager.
their maximum learning goals. High level of mutual commitment with clients.
Organizing the work of the department, motivating department manager.
Ключевая информация
software development life - cycle/main
web+mobile usability principles.
- it project management
methodologies : agile , scrum , kanban ,
waterfall.
- it project management applications :
jira , confluence miro , etc.
- backlog managing , grooming ,
prioritising , planning.
- stakeholders management.
- risk assessment and change
management.
- knowledge of requirements
elicitation techniques : interview ,
survey , questionary , workshops etc.
- user stories
- bpmn
Училась в 1 заведении
National pedagogical dragomanov university
2015
Владеет языками
Английский
базовый
Курсы, тренинги, сертификаты
Business analysis at Hillel IT School
Київ, 2024
https://certificate.ithillel.ua/view/86826832
Business analysis at Laba
2024
Olena
Olena
Junior business analyst
Киев
Активно ищет работу
полная занятость, неполная занятость, проектная работа
Характер работы: стажировка / практика, удаленная работа
Обновлено 20 часов назад