Работала в 2 компаниях   3 года 3 месяца

Телекоммуникации / Связь, Услуги для бизнеса - другое

Chat manager

Whatgraph

Телекоммуникации / Связь

1 год 1 месяц

05.2022 - 06.2023

  • Oversee a team of 20+ chat support agents, ensuring high standards of customer service and support.
  • Develop and implement training programs for new hires and continuous development for existing staff.
  • Monitor chat interactions to ensure quality and adherence to company policies.Utilize chat analytics tools to track performance metrics, identify trends, and implement improvements.
  • Coordinate with other departments to resolve customer issues efficiently and effectively.
  • Conduct regular performance reviews and provide constructive feedback to team members.

Chat operator

Kuda Technologies

Услуги для бизнеса - другое

2 года

02.2019 - 02.2021

  • Provided exceptional customer service through live chat, handling up to 100 inquiries daily.
  • Assisted in the training and onboarding of new chat support agents.
  • Contributed to the development of the chat support knowledge base.
  • Collaborated with the technical team to address system issues and improve user experience.
  • Received the "Employee of the Month" award three times for outstanding performance.

Ключевая информация

  • Customer Service Management: Team leadership, conflict resolution, customer satisfaction enhancement
  • Technical Proficiency: CRM software, chat support tools, data analytics
  • Communication: Excellent written and verbal communication, training and development
  • Problem Solving: Creative and efficient resolution of customer issues, process improvement
  • Project Management: Coordination across departments, implementation of new systems

Училась в 1 заведении

Київський національний університет імені Тараса Шевченка

Mass Communication

Київ, 2017

Владеет языками

Английский

родной

Может проходить собеседование на этом языке

Может проходить собеседование на этом языке

Дополнительная информация

About

Dedicated and results-driven Chat Support Manager with years of experience in managing customer support teams and improving customer satisfaction through efficient online chat services. Proven ability to lead, train, and motivate teams to deliver exceptional customer service. Adept at utilizing data analytics to improve response times and customer experience.

Telegram: @fadz_u

Fadilah

Chat Support Manager

Киев

27 лет

Активно ищет работу

полная занятость, неполная занятость, проектная работа

Характер работы: удаленная работа

Обновлено 6 дней назад