Работала в 3 компаниях   2 года

Образование

Product Manager

IAMPM

Образование

11 месяцев

09.2022 - 08.2023

  • attracted more than 20 speakers, and 30 mentors and regularly trained speakers in public speaking;
  • improved product line of 5 courses via customer development (70+ customer interviews);
  • worked closely with the marketing, sales and support team to increase performance within each team;
  • create a product promotion plan (together with the marketing and sales team), track results and adjust actions;
  • analyze the market, find out the needs and goals of the audience;
  • work through objections, create real differences from competitors and a cool educational experience;
  • development of customer acquisition initiatives ? video lectures, product demos, simulator, marathons.

Senior Service Manager

IAMPM

Образование

2 месяца

07.2022 - 09.2022

  • improving customer service experience, creating engaged customers and facilitating organic growth;
  • generate and validate hypotheses for course improvements for clients;
  • set up support and customer relations;
  • taking ownership of customers issues and following problems through to resolution;
  • work with open events: preparation, holding, analysis, improvement;
  • improving customer service procedures, policies and standards for your organization or department;
  • recruit, mentor and develop junior customer service managers;
  • coordinate the work of course curators in assigned domains.

Study Manager

IAMPM

Образование

10 месяцев

09.2021 - 07.2022

  • Project management of the course from preparation to release;
  • Management and coordination of the educational process;
  • Collaborated with subject matter experts to ensure the development of high-quality content;
  • Oversaw the development of the curriculum and educational program to meet the educational needs of students;
  • Coordinated with various departments to ensure seamless integration of all aspects of the course delivery;
  • Utilized CRM systems to manage student data, track progress, and enhance communication;
  • Analyzed CRM data to inform strategic decisions and improve student engagement;
  • Maintained regular communication with stakeholders, including instructors, students, and administrative staff;
  • Conducted meetings and provided updates on project status and progress;
  • Ensured that stakeholder feedback was incorporated into course improvements.

Alyona

Product Manager / Project Manager / Продюсер

Запорожье

31 год

Активно ищет работу

полная занятость, неполная занятость

Характер работы: удаленная работа, гибридная, в офисе/на месте

Обновлено 3 дня назад