Работала в 3 компаниях 2 года
Образование
Product Manager
IAMPM
Образование
11 месяцев
09.2022 - 08.2023
- attracted more than 20 speakers, and 30 mentors and regularly trained speakers in public speaking;
- improved product line of 5 courses via customer development (70+ customer interviews);
- worked closely with the marketing, sales and support team to increase performance within each team;
- create a product promotion plan (together with the marketing and sales team), track results and adjust actions;
- analyze the market, find out the needs and goals of the audience;
- work through objections, create real differences from competitors and a cool educational experience;
- development of customer acquisition initiatives ? video lectures, product demos, simulator, marathons.
Senior Service Manager
IAMPM
Образование
2 месяца
07.2022 - 09.2022
- improving customer service experience, creating engaged customers and facilitating organic growth;
- generate and validate hypotheses for course improvements for clients;
- set up support and customer relations;
- taking ownership of customers issues and following problems through to resolution;
- work with open events: preparation, holding, analysis, improvement;
- improving customer service procedures, policies and standards for your organization or department;
- recruit, mentor and develop junior customer service managers;
- coordinate the work of course curators in assigned domains.
Study Manager
IAMPM
Образование
10 месяцев
09.2021 - 07.2022
- Project management of the course from preparation to release;
- Management and coordination of the educational process;
- Collaborated with subject matter experts to ensure the development of high-quality content;
- Oversaw the development of the curriculum and educational program to meet the educational needs of students;
- Coordinated with various departments to ensure seamless integration of all aspects of the course delivery;
- Utilized CRM systems to manage student data, track progress, and enhance communication;
- Analyzed CRM data to inform strategic decisions and improve student engagement;
- Maintained regular communication with stakeholders, including instructors, students, and administrative staff;
- Conducted meetings and provided updates on project status and progress;
- Ensured that stakeholder feedback was incorporated into course improvements.
Alyona
Alyona
Product Manager / Project Manager / Продюсер
Запорожье
Активно ищет работу
полная занятость, неполная занятость
Характер работы: удаленная работа, гибридная, в офисе/на месте
Обновлено 3 дня назад