Project: Smart Rent — a platform for finding housing without realtors

Technologies: Node.js, JavaScript, React, Typescript, HTML, CSS, BEM

Key responsibilities:

- Developed backend logic using Node.js and Express, implementing server-side functionality.

- Built interactive frontend components with React and SCSS, ensuring responsive and user-friendly interfaces.

- Integrated frontend and backend features to create seamless userexperiences.

- Collaborated closely with a frontend developer, designer, and QAtester to align features with design specifications and ensure smooth functionality.

- Conducted testing and debugging to maintain high-quality, production-ready code.

- Ensured the platform was fully functional, responsive, and ready fordeployment.

Key Responsibilities:

- Handled refund, cancellation, and account-related requests

- Maintained high KPI and productivity standards

- Provided high-quality customer support for English-speaking users

- Assisted with onboarding and support of new team members

- Resolved issues through effective troubleshooting and clear communication

Soft Skills:

- Problem-solving & troubleshooting

- Strong communication skills

- Customer-oriented mindset

- Time management & multitasking

- Attention to detail

- Team collaboration

- English — Upper-Intermediate / Advanced

Technologies / Tools: Zendesk, Solidgate, Tableau