Работал в 5 компаниях 4 года 10 месяцев
IT, Интернет, FMCG
Anti-fraud manager
NDA
IT
9 месяцев
08.2023 - по настоящее время
- Verification and analysis of partner traffic;
- Analysis and creation of customer groups;
- Verification and analysis of game activity, traffic, and individual users;
- Verification of users;
- Development of rules of operation of the security department;
- Finding new solutions to improve project security.
Risk manager
Money for Jam
Интернет
10 месяцев
09.2022 - 07.2023
- Identifying signs of fraud and preventing it;
- Work with various payment systems for tier 1 countries (Canada, Germany, Australia)
- Withdrawal of funds to clients by the rules and policies of the company;
- Verification of documents and payment accounts of clients.
Support Team Lead
Superboss Partners
Интернет
1 год 10 месяцев
11.2020 - 09.2022
- Maintaining a positive, sensitive and professional attitude of support agents towards customers;
- Assistance to clients in resolving difficult situations of providing compensation to clients;
- Resolve questions, complaints and concerns in accordance with company policy;
- Management of a team of up to 12 people;
- Scheduling.
Advertising Evaluator
Appen
IT
11 месяцев
11.2020 - 10.2021
- Evaluation of advertising for its compliance with the requirements of the company;
- Reporting on the evaluation of advertising.
Customer Service Representative
iHerb, LLC
FMCG
1 год 2 месяца
07.2019 - 09.2020
- Work in chat and e-mail with the client on all questions and tasks;
- Identification of technical problems and their transfer to other departments;
- Issue refunds and expose fraud.
Ключевая информация
- Fraud Detection;
- Traffic Analysis;
- Risk Management;
- Fraud Prevention;
- Email Support;
- Chat Support;
- Payments;
- Customer Support Plugin;
- Data Entry;
- Microsoft Office 365;
- Customer Relationship Management;
- Ticketing System;
- Administrative Support ;
- Teamwork;
- Understanding of KYC/AML;
- Adobe Photoshop;
- Management Skills;
- CRM;
- MySQL;
- Jira;
- Zendesk;
- Payments.
Учился в 3 заведениях
National University of Life and Environmental Sciences of Ukraine
Faculty of Design and Engineering
Київ, 2021
National University of Life and Environmental Sciences of Ukraine
Faculty of Design and Engineering
Київ, 2019
Kyiv Transport and Economic College
Automobile transport and logistics
Київ, 2016
Владеет языками
Английский
выше среднего
Русский
родной
Украинский
родной
Курсы, тренинги, сертификаты
QA manual basic
"American English Club" англійська мова
"Speak Out" англійська мова
"Speak Out" англійська мова
Life principles. Rise-up future leaders of Ukraine
Петро
Петро
Payment manager
Киев
Активно ищет работу
полная занятость, неполная занятость, проектная работа
Характер работы: удаленная работа
Обновлено 1 час назад