I am an experienced customer support representative delivering excellent KPI results, my background in outsourcing company with international clients. I specialize in resolving customer issues quickly, handling complaints effectively, and ensuring a smooth customer experience.In my previous role, I assisted website/app users by answering inquiries, resolving issues and disputes, handling high-value transactions, and following up on complaints. I communicated with customers through chats, live chats, tickets and emails. I also trained and mentored new agents to improve team performance and quality standards. Consistently achieved 95-100% QA scores and reduced average resolution time by 30%.

I am a strong communicator, a team player, and always eager to learn.

I’m currently looking for new opportunities and I open to roles in the Human Resources field.With a strong passion for people, processes, and creating positive workplace environments, I’m motivated to contribute to a team where I can grow.

Skills:

-Customer Support & Conflict Resolution

-CRM & Data Management (Playvox, Ticketron, Confluence, BambooHR)

-Communication & Team Collaboration (Slack, Teams, Jira, Trello)

-Process Optimization & Training agents

-Microsoft Office & Google Workspace

-Problem Solving, multitasking, teamwork, attention to details, analytical skills

-Tools: Textexpander, Magical, Grammarly, VPN, Canva.