Problem Solving: Efficiently resolving issues related to underpayments, overpayments, and payment denials.
Customer Communication: Professional communication with insurance company representatives via calls and emails in English.
Organizational Skills: Performing various administrative tasks, effectively managing work time.
Proffecional International Collaboration: Collaborating with American supervisors and other international colleagues.
Monitoring and Quality Control: Reviewing team members' work, ensuring high-quality standards.
Training and Staff Development: Training new employees in Ukrainian and English, developing training materials.
Team Leadership and Management: Promoted from Senior to Captain, managing a team that grew from 5 to 13 people, conducting one-on-one and team calls.