Delivery Manager – Microsoft ERP & CRM Implementations (Business Central & Dynamics CRM) Implementing ERP/CRM system in Europe and USA Delivered large-scale Microsoft Dynamics 365 BC and CRM programs across Europe and the USA, including greenfield implementations and migrations from 1C and legacy Dynamics AX.Owned full delivery lifecycle across multiple initiatives: planning, execution, scope, risks, budget, timelines, and cost control.Managed complex ERP/CRM integrations with finance, operations, retail, and marketplace platforms to ensure seamless data flow and process automation.Led cross-functional, multinational teams (dev, QA, DevOps, consultants, product owners) using SDLC, Agile, and Waterfall methodologies.Directed stakeholder management, requirements gathering, expectation alignment, and executive reporting.Oversaw risk, issue, and change management using risk ISO 31000/31010, PMBOK/PMI, and COSO ERM frameworks.Ensured delivery quality through proper methodology selection, acceptance criteria definition, and structured testing processes.Managed budgets, forecasts, and resource allocation, tracking delivery KPIs and OKRs.Delivered clear reporting on progress, risks, and program health for leadership visibility.Achieved strong business impact: improved operational efficiency, streamlined workflows, and scalable ERP/CRM solutions.People Management - built and mentored high-performing teams, conducted performance reviews, addressed skill gaps, and fostered collaboration, accountability, and continuous improvement

Project Leadership & Governance Define the project scope, objectives, and success criteria in alignment with business strategy.Establish governance structure and reporting mechanisms.Ensure projects meet regulatory, responsible gambling, and compliance standards in relevant jurisdictions. Stakeholder & Vendor Management Work with C-level executives, compliance officers, regulators, and product owners to manage expectations.Coordinate with third-party vendors (e.g., payment providers, KYC/AML services, odds/trading providers, game studios).Manage contracts, SLAs, and integrations with external platforms. Regulatory & Compliance Oversight Ensure adherence to gambling authority regulations (e.g., UKGC, MGA, Curacao, local state laws).Oversee responsible gambling measures (age verification, betting limits, self-exclusion tools).Ensure compliance with KYC / AML / GDPR requirements. Delivery & Execution Lead cross-functional teams (developers, QA, designers, compliance, operations, marketing).Oversee the software development lifecycle (SDLC) or agile delivery of gambling platforms.Track progress using metrics (velocity, burndown, quality KPIs, cost vs. budget).Mitigate risks related to downtime, fraud, or regulatory breaches. Risk & Security Management Identify, monitor, and mitigate risks (technical, financial, reputational, regulatory).Work with security teams to ensure platform fairness, anti-fraud, and cybersecurity standards.Prepare contingency and incident management plans (e.g., outages during live events). Financial & Commercial Responsibility Manage project budgets, forecasts, and ROI analysis.Balance competing priorities across different verticals (sports betting vs. casino vs. lottery). Communication & Reporting Report regularly to executive sponsors and regulators on progress, risks, and compliance.Provide transparent updates to the steering committee.Align technical, business, and compliance teams toward shared outcomes.

Project Manager – Microsoft ERP (BC & FO) Implementations The integration between Microsoft 365 FnO & Microsoft 365 BC and Payment system Block Inc. https://block.xyz/ The integration of NCR Fast Line and Microsoft 365 FnO Retail POS (https://www.ncr.com/ ) (https://www.aafes.com/exchange-stores/ ) The integration of e-Commerce Klarna/Twint with FnO/BC https://evenica.com/ Support:Danish Agro Microsoft 365 FnO https://danishagro.com/ Click Dimensions CRM system preparation for AppSource Publishing. https://clickdimensions.com/ Directed end-to-end deployment of Microsoft Dynamics 365 Business Central (BC) and Finance & Operations (FO), including greenfield rollouts and migration from legacy ERP systems. Oversaw complete project management lifecycle — scope, planning, governance, risk, budget control, stakeholder alignment, and vendor management — ensuring successful delivery.Led complex ERP integrations with payment platforms, retail systems (Fast Line), banking solutions, and online marketplaces, achieving seamless process automation and data accuracy.Coordinated and guided DevOps, development, and QA teams, ensuring high-quality software delivery aligned with business and compliance requirements.Directed cross-functional teams and external vendors to achieve on-time, on-budget delivery, while ensuring business continuity during transitions.Monitored and delivered against defined KPIs and OKRs, preparing regular progress and performance reports for executive stakeholders.Championed structured project governance, risk management, and stakeholder engagement, achieving high satisfaction from executive sponsors and business users.Enabled business transformation by streamlining operations, enhancing financial and operational workflows, and strengthening system interoperability across the enterprise

Led end-to-end delivery of CMS solutions (websites, webshops, portals), ensuring on-time, on-budget, and high-quality outcomes.Defined project scope, roadmap, and release plans while aligning technical delivery with client and business requirements.Coordinated cross-functional teams (development, QA, DevOps, UX/UI) and facilitated Agile ceremonies to drive efficient execution.Managed requirements, backlog, and priorities in close collaboration with product owners and stakeholders.Oversaw quality assurance and CI/CD pipelines, ensuring robust testing and smooth system integrations (payments, marketplaces, APIs, third-party tools).Proactively identified and mitigated risks, dependencies, and scope changes, maintaining delivery stability.Tracked and reported KPIs/OKRs, velocity, capacity, and quality metrics, providing clear updates to clients and leadership.Ensured successful client sign-off, documentation, and project closure, achieving high stakeholder satisfaction.

Delivery Project Manager Implementation of the: G.O.L.D. Stock WMSWarehouse Voice Operation Gold Warehouse Mobility Android SolutionTMS SystemYard System Directed the implementation of G.O.L.D. Stock WMS, Warehouse Voice Operations, Gold Warehouse Mobility (Android), TMS, and Yard Management systems, ensuring seamless deployment and integration.Conducted client walkthroughs to capture pain points, define requirements, and align business processes with technical solutions.Collaborated with account managers, functional consultants, R&D teams, and stakeholders to design solution architecture, prepare documentation/POCs, and secure approvals.Delivered comprehensive business analysis (process mapping, BPMN diagrams, feasibility assessments) to identify opportunities and optimize operations.Defined and prioritized requirements, created project scope statements, RACI matrices, schedules, and cost estimates; applied Earned Value Management (EVM) to track progress and budget adherence.Oversaw system quality assurance, establishing acceptance criteria and managing testing cycles (regression, smoke, functional, sanity) within CI/CD environments.Built and executed risk management strategies, including risk registers, analysis, response planning, and contingency budgets.Managed stakeholder communication and reporting, providing clear updates on progress, KPIs, performance metrics, and project health.Led change management, requirement traceability, and project governance, ensuring successful adoption and stakeholder satisfaction.

Led MES system implementations and outsourcing projects for British American Tobacco, Mondelez Ukraine, integrating MES with ERP and WMS systems to optimize production and logistics processes.Gathered and analyzed customer requirements, evaluated enterprise and organizational factors, and translated business needs into actionable project plans.Developed project charters, stakeholder registers, and cross-functional teams, ensuring alignment during bid preparation and project execution.Delivered measurable improvements in production operations:Increased Overall Equipment Efficiency (OEE)Reduced downtime, nonconforming production, and inventoryImplemented paperless production and enabled accurate economic evaluation of productionApplied LEAN methodologies, value stream mapping, and change management to enhance production and logistics efficiency.Defined project scope, priorities, quality standards, and acceptance criteria, collaborating closely with QA teams.Managed risk assessment, Expected Monetary Value (EMV) analysis, and contingency planning.Monitored progress through KPIs and provided comprehensive project reporting (status, progress, forecasting, variance) to stakeholders.Ensured formal deliverable approval and project closure, maintaining high stakeholder satisfaction.