1. Group Project Director (Sweden, Norway, Finland, Spain, Italy 1000 employees, 90 direct subordinates including IT directors in all Zolva countries)
2. Mgmt critical Group Projects in Sweden, Norway, Finland, Spain, Italy (CCS, Dialer, websites, ERP, CRM)
3. New Country boarding to Zolva Group (incl DD, Acquisition, Assessment new Co)
4. Tenders, contracts negotiations, vendor mgmt, outsource to Ukraine / Poland
5. IT Budget / Cost Control, FTE control (FY IT Budget 2023 9.7mln EUR - 3,1mln Capex and 6.6mln Opex)
6. IT strategy, “Demand-Supply” model
7. Responsible for several Platforms (Collection Systems, Dialers, Web sites, Portals)

Main achievements: built up from scratch IT departments in pan-European Debt Collection company after two years in top-10 EU collection agencies. IT costs vs top line revenue ~7% (extremely good level), implemented all IT Platforms such as Saas Dialer, Collection Systems, CRM, ERP, DWH/BI. Fast boarding new country to the Group 100days program. Outsource main IT services to Ukraine and Poland, keep in-house critical competence. Built up strong unified Traffic Mgmt team for all countries.

1. Defining IT Strategy
2. Setup IT team to develop and maintain CRM platform (Outsource to Ukraine and Slovakia)
3. Budget and cost control
4. Open office in Finland, Estonia, Lithuania

Main achievements: start business from scratch from 0 to 600 clients (SME market). Build up core CRM platform Microsoft Dynamics based. Efficient IT team 1st and 2nd line support from Ukraine and Slovakia. Business expansion to Estonia and Lithuania (2 years). Positive EBITDA from Q1-21 until Q3-23. Good results were not thanks to the economic situation. Positive EBITDA comes mainly from Finland but also from Estonia while Lithuania is negative, and Head Quarters has cost to cover. NET revenue 1.1mln EUR, Dopex 0.57mln EUR, IT 0.075mln EUR, SG&A 0.37mln EUR.

1. Team mgmt (Control following departments Finance, Customer Service, Legal, Back office, BI, Sales, IT, HR)
2. Define Company strategy & priorities for 1 year
3. Market analysis and competitors’ assessment
4. Define roles, responsibilities, targets, MIP P&L control, reporting to the BoD (FY Net Revenue 8,3mln EUR, IT Budget 0,56mln EUR, Dopex1,9mln EUR, SG&A 0,9mln EUR)

Main achievements: 1 mln EUR cash collected per month achieved, positive EBITDA from Q4-22 to Q1-23. Full-year EBITDA margin growth at +60% at the same time keep flat FTEs. Decision to don’t close the office due to significat improvements in perfromance restart Business.

Senior PM (35 subordinates)

1. Tenders for Collection Systems and Dialers
2. Communication with clients, vendors in Europe (Infrastructure, CRM, ERP, CCS)
3. Debt collection consulting
4. Develop Web Application for Call Center in Spain / 250 agents (35 FTEs dev team)
5. Steering member (Dialer and Collection Systems), prepare all kind of project documents
6. Vendors response analysis to RFP. Managing tenders, vendors selection for Axactor
7. Coordinate BRD and SRS specification

Product Owner of Dialer and Collection Platforms in 6 countries (Axactor): Norway, Sweden, Finland, Italy, Germany, Spain

1. Design concept of Altitude dialer integration with different Collection systems in NO, SE, FI, DE, ES
2. Implement collection platforms in all Axactor Countries
3. Coordinate demand side and requirements for Collection System and Dialer Platform
4. Design IT landscape for Axactor Group
5. New Country boarding to Axactor Group

Main achievements: built up from scratch pan-European Debt Collection company after 2-3 years company became in top-10 EU Collection Agencies. Key achievements was extremely low IT costs vs Revenue around 3-4% compare (industry standard 5% based on Gartner recommendation). All competitors had around 18-23%. Implemented centralized mode of operation Group IT platforms Dialer, DWH/BI, local Collection Systems. Outsource IT department to Miratech (Spain, Poland, Ukraine). Implemented International Traffic Mgmt department to coordinate all Call Centers campaigns (abandoned rate, nuissance ration, contactability).

1. Team management
2. Gathering, analysis and estimation of requirements (business, user, functional and non-functional level) for collection CRM platform «Qualco»
3. Software configuration according to client needs «Qualco», system consultant
4. Prepare project documentation: Proposal, Scope, Resource plan, Project Plan. Release management
5. Prepare scenarios for UAT, training materials, coordination Business side.

Main achievements: replaced old collection platform with new CRM “Qualco”, Setup call center for 500 agents in two locations based on Altitude dialer (on-prem), real-time integration between Dialer and Collection Platform, improved call center efficiency +25% by using new automatic strategies in Qualco and cut the cost in Dopex (Permanent staff). Implemented predictive, preview, progressive modes.

1. Collection process optimization (Early collection, Legal and Back Office)
2. Portfolio segmentation (using debtor / case attributes and scoring)
3. Collection strategies design using such instruments as IVM & Calls, Letters, SMS, Additional channels, Campaigns, Skip-tracing, Hard, Legal
4. Platform configuration according to client needs
5. Developing custom reports from Ops DB or DWH
6. Coordinate new CRM system implementation from Business side «Siebel CRM»
7. Writing SQL queries (Oracle, PLSQL Developer 9.0.6)

1. Writing BRD for implementation new Collection Platform “Debt Management 8” Fico
2. Communication with Dev-t Team from “Fico” to support implementation process
3. Software configuration according to client needs, system admin
4. UAT acceptance testing
5. VBA, writing macros
6. SQL queries (T-SQL)