Dealt with customer's requests via emails, chats and calls. Environments that were used during the process:
1. Jira;
2. Grafana;
3. Freshdesk;
4. Multiple back office environments;
5. Skype;
Got a very early promotion, since the team was lacking a leading position. Most of my responsibilities stayed the same, however, these are team lead specific:
1. Standard operating procedure documents creation and update;
2. Monthly QA;
3. Preparation and education of the new consultants;
4. Schedule preparation;
5. Regular online meetings with clients;