Under the management of Grant & Cooperation Manager Partnership Officer conducts the search and analysis of partners among government and non-government organisations that act according to local needs.

Taking part in working groups and clusters for identification of local oragizations and creating connections between them and HI.

Initiates discussions and meetings with potential local partners and provides cooperation monitoring.

Cooperation with other HI departments to apply due diligence measures and verification of partner’s registration documents. Provides assistance in creating of MoUs and partnership agreements with relevant attachments.

Provides assistance with further monitoring and MoU signing. Close cooperation with area Project Managers to ensure implementation of activities according to partnership agreement.

In close cooperation with Project Managers organises meeting schedule to analyse partnership’s results, collects feedbacks and up-to-date information about the project, identifies areas that require improvements, and amends partnership agreements.

Manages the beneficiaries’ feedback system by receiving calls, recording call details, categorizing information and providing feedback to beneficiaries in a timely manner.

Ensures all exchanges with affected people (feedback, complaints, questions and responses) are fed into the Community Contact Centre (CCC) system, classified into pre-determined reference categories and is followed-up by the relevant department specialists.

Participates in CCC dissemination campaigns to encourage affected people to give feedback on ICRC programs.

Provides beneficiaries with appropriate answers to general questions on ICRC or familiar projects/activities.

Ensure complaints are resolved and closed within the appropriate timeframe.

Compiles monitoring data collected from beneficiaries in specific databases and spreadsheets.

Prepares and submits regular reports to the supervisor informing of the progress, observations, highlights challenges and gives recommendations.

Conducts ad hoc verification on a pre-defined sample for monitoring purposes these include; checking validity of registered telephone numbers and registered profiles.

Liaison and exchange information with other ICRC departments.

Creating Tracing Cases for Sought Persons and support communication with families of missing.

Creating materials covering new product features, updates, or announcements

Updating or developing topics or sections for existing documentation, including technical

Working efficiently in templates, developing simple document templates from scratch or updating existing ones as needed

Updating simple technical illustrations (diagrams, workflows, and similar) inappropriate tools while understanding the main principles for readable diagrams

Redesigning presentation following brand and basic composition rules

Working with tools for creating and managing help systems

Conforming to the TechComm project requirements and timeline, follow style recommendations and guidelines, estimate TC tasks to plan and align own work

Following readability and accessibility guidelines, ensure convenient document navigation

Working with subject matter experts: prepare appropriate material for the interview, conduct it, and use the information received for the documentation development. Clarify details when necessary and receive a technical review of the content

Following all stages of user assistance review and all established processes for content development

Following backup procedures and industry standards on content creation and reuse

Following a secure customer data management process established on the project, including but not limited to data obtaining, exchange, storing, retention, and deletion.

Delivering support to customers who meet bugs in the games produced by G5 Entertainment by providing information in response to inquiries via the helpdesk

Creating troubleshoots to analyze and solve serious problems that players can meet while playing the game;· Monitoring customer complaints and store reviews to clarify the advantages and disadvantages of the game

Answering customer complaints at the app stores

Creating FAQs and user guidelines. Posting them to the company's website and helpdesk;· Processing customer feedback and escalating issues that require further investigation

Creating bug report for the new issue the player has met in Jira

Transfer the report to the QA department

Managing the issue lifecycle between developer and user.