Работала в 5 компаниях   12 лет 1 месяц

Юридические услуги, Транспорт и Логистика, IT, Другое

Document center clerk

BoyneClarke

Юридические услуги

1 год 1 месяц

10.2022 - 11.2023

  • Diligently conducted quality analysis on incoming and outgoing confidential firm communications, guaranteeing their clarity and accessibility.
  • Demonstrated exceptional organizational skills by prioritizing and preparing files for internal distribution, with an adept ability to perform archival duties as necessary.
  • Effectively fostered transparent communication with legal professionals and assistants to streamline the handling of complex documentation and projects.
  • Maintained strict confidentiality and compliance with document handling protocols, upholding the highest professional standards in document center operations.

Customer support representative

TNT Ukraine LLC

Транспорт и Логистика

11 месяцев

11.2021 - 10.2022

  • Engaged in direct customer interactions, delivering timely parcel status updates and adeptly resolving customer issues.
  • Cultivated an in-depth proficiency in global tracking and delivery systems, enabling precise and informed customer support.
  • Coordinated communication with agents, customs authorities, and clientele to strategize and resolve intricate challenges.
  • Upheld an unwavering commitment to providing a superior standard of customer support, guaranteeing client satisfaction at all levels.

Trace manager

Fedex / ЭЛИН ЛТД

Транспорт и Логистика

3 года 10 месяцев

11.2017 - 09.2021

  • Resolved parcel sending and delivery issues, ensuring smooth logistics operations.
  • Maintained global communication with agents, customs personnel, and customers, enhancing service quality.
  • Prepared customs documentation for shipping and receiving, facilitating international transactions.
  • Contributed to the creation of clearance documents and provided translations for customs inspections.
  • Played a key role in training and retaining new colleagues in trace management, bolstering team capabilities.

Manager of Education and Training

Step

IT

3 месяца

06.2017 - 09.2017

  • Crafted clear and accessible communications for students, parents, and internal stakeholders, ensuring effective information dissemination.
  • Developed and managed a comprehensive schedule for incoming students, facilitating a smooth onboarding process.
  • Training of the Summer 2017 IT School Camp team, ensuring their readiness to deliver a successful educational program.

Private English Tutor

-

Другое

5 лет 8 месяцев

09.2011 - 05.2017

  • Developed tailored lesson plans for elementary-level students, ensuring a personalized and effective learning experience.
  • Delivered English tutoring sessions to both individuals and small student groups, fostering a supportive and engaging learning environment.
  • Cultivated language skills and confidence in students, resulting in notable improvements in their English proficiency.

Ключевая информация

  • Office Administration
  • Time Management
  • Organizational Skills
  • Communication
  • Calendar Management
  • Data Entry Skills
  • Problem Solving
  • Customer Service
  • Multitasking
  • Filing and Record Keeping
  • Microsoft Office Suite
  • Attention to Detail
  • Scheduling E-mail Correspondence
  • Team Collaboration
  • Confidentiality
  • Adaptability

Училась в 1 заведении

Національний університет біоресурсів і природокористування України

Philology

Київ, 2014

Владеет языками

Английский

продвинутый

Может проходить собеседование на этом языке

Может проходить собеседование на этом языке

Украинский

родной

Может проходить собеседование на этом языке

Может проходить собеседование на этом языке

Mariia

Administrative Assistant

Киев

30 лет

полная занятость

Обновлено 3 месяца назад