Працювала в 5 компаніях   12 років 1 місяць

Юридичні послуги, Транспорт та Логістика, IT, Інше

Document center clerk

BoyneClarke

Юридичні послуги

1 рік 1 місяць

10.2022 - 11.2023

  • Diligently conducted quality analysis on incoming and outgoing confidential firm communications, guaranteeing their clarity and accessibility.
  • Demonstrated exceptional organizational skills by prioritizing and preparing files for internal distribution, with an adept ability to perform archival duties as necessary.
  • Effectively fostered transparent communication with legal professionals and assistants to streamline the handling of complex documentation and projects.
  • Maintained strict confidentiality and compliance with document handling protocols, upholding the highest professional standards in document center operations.

Customer support representative

TNT Ukraine LLC

Транспорт та Логістика

11 місяців

11.2021 - 10.2022

  • Engaged in direct customer interactions, delivering timely parcel status updates and adeptly resolving customer issues.
  • Cultivated an in-depth proficiency in global tracking and delivery systems, enabling precise and informed customer support.
  • Coordinated communication with agents, customs authorities, and clientele to strategize and resolve intricate challenges.
  • Upheld an unwavering commitment to providing a superior standard of customer support, guaranteeing client satisfaction at all levels.

Trace manager

Fedex / ЭЛИН ЛТД

Транспорт та Логістика

3 роки 10 місяців

11.2017 - 09.2021

  • Resolved parcel sending and delivery issues, ensuring smooth logistics operations.
  • Maintained global communication with agents, customs personnel, and customers, enhancing service quality.
  • Prepared customs documentation for shipping and receiving, facilitating international transactions.
  • Contributed to the creation of clearance documents and provided translations for customs inspections.
  • Played a key role in training and retaining new colleagues in trace management, bolstering team capabilities.

Manager of Education and Training

Step

IT

3 місяці

06.2017 - 09.2017

  • Crafted clear and accessible communications for students, parents, and internal stakeholders, ensuring effective information dissemination.
  • Developed and managed a comprehensive schedule for incoming students, facilitating a smooth onboarding process.
  • Training of the Summer 2017 IT School Camp team, ensuring their readiness to deliver a successful educational program.

Private English Tutor

-

Інше

5 років 8 місяців

09.2011 - 05.2017

  • Developed tailored lesson plans for elementary-level students, ensuring a personalized and effective learning experience.
  • Delivered English tutoring sessions to both individuals and small student groups, fostering a supportive and engaging learning environment.
  • Cultivated language skills and confidence in students, resulting in notable improvements in their English proficiency.

Ключова інформація

  • Office Administration
  • Time Management
  • Organizational Skills
  • Communication
  • Calendar Management
  • Data Entry Skills
  • Problem Solving
  • Customer Service
  • Multitasking
  • Filing and Record Keeping
  • Microsoft Office Suite
  • Attention to Detail
  • Scheduling E-mail Correspondence
  • Team Collaboration
  • Confidentiality
  • Adaptability

Навчалась в 1 закладі

Національний університет біоресурсів і природокористування України

Philology

Київ, 2014

Володіє мовами

Англійська

поглиблений

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Українська

рідна

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Mariia

Administrative Assistant

Київ

30 років

повна зайнятість

Оновлено 3 місяці тому