• Designed and implemented a company-wide negotiation-preparation framework to standardize client engagement.
• Led cross-functional enablement for 90+ IT, Sales, and Product specialists, aligning communication practices with delivery needs.
• Built scalable operational frameworks (onboarding, interviews, communication workflows) to support predictable execution.
• Collaborated with department heads to align initiatives with delivery timelines and business objectives.
• Facilitated workshops, analyzed performance feedback, and continuously improved processes based on outcomes.

• Platform helping neurodivergent users find low-stimuli, sensory-friendly places.
• Led pre-sales discovery and early-stage product discovery, including stakeholderinterviews, requirement clarification, and MVP scope definition.
• Conducted 25 interviews with neurodivergent users and caregivers usingstructured research guides.
• Identified user pain points and defined priority features.
• Translated the founder’s concept into a structured MVP feature set, including:

- sensory-based venue ratings and real-time crowdedness insights

- ND-friendly review flows

- calming UX features (visual patterns, soundscapes, breathing modules)

- integrations with Google Maps, TripAdvisor, social platforms

• Created early documentation, user stories, and flows with design and engineering.
• Визначення цілей проекту та вимог до нього

• Managed the full SDLC: requirements, planning, sprints, delivery, and integration.
• Gathered requirements during initial discovery: stakeholder Interviews, discoveryworkshop (exploring user personas); utilized requirement documentation (SRS).
• Led cross-functional communication connecting a full-stack developer, designers, QA, content teams, and business stakeholders.
• Conducted an internal workshop to explain system logic, data flow, and businessvalue.
• Curated and validated scientific content; designed a data-prioritization system(approved and implemented).
• Created AI speech presets for consistent citation formatting.
• Coordinated QA cycles and ensured aligned delivery across teams.
• Collaborated with the designer responsible for the full UX/UI concept: chatbotwidget, flows, visual identity, and multi-device layout logic.