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Работала в 4 компаниях   11 лет 1 месяц

Торговля розничная / Retail

Area manager

English Home

Торговля розничная / Retail

4 года

12.2019 - 12.2023

  • Managed recruitment and onboarding, which led to the creation of a high-performance teams that consistently exceeded performance benchmarks
  • Ensured strict adherence to company policies and operational guidelines
  • Proactively identified and resolved operational issues in order to enhance operational agility
  • Initiated the establishment of ambitious goals and objectives for stores, driving a significant rise in sales revenue across the trusted area

Retail Manager

Luxury Ltd.

Торговля розничная / Retail

1 год

07.2017 - 07.2018

  • Orchestrated the delivery of exceptional luxury experiences to guests, garnering rave reviews and solidifying the resort's reputation as a premier destination
  • Developed and implemented innovative guest engagement initiatives
  • Fostered a culture of excellence and continuous improvement, resulting in a major boost in employee morale and engagement levels

Store Manager

LC WAIKIKI

Торговля розничная / Retail

3 года

07.2014 - 07.2017

  • Implemented initiatives aimed at improving customer service and satisfaction, resulting in a 15% increase in repeat purchases and positive customer feedback
  • Optimized store productivity and efficiency through strategic resource allocation and process optimization, resulting in a 25% increase in operational efficiency
  • Provided tailored guidance and training to store staff, fostering a high-performance culture that consistently exceeded store KPIs

Department Manager

Comfy

Торговля розничная / Retail

2 года 10 месяцев

06.2011 - 04.2014

  • Motivated and trained departmental employees to achieve and exceed performance targets
  • Maintained exemplary service standards and meticulous merchandising practices, increasing customer satisfaction ratings
  • Surpassed department sales targets for consecutive years, culminating in a 30% increase in sales revenue and securing the store's position at the top in country ratings

Ключевая информация

1С, Microsoft Office, Cloud Services, AI (Gemini, ChatGPT)

Leadership

Team Management

Problem-Solving

Decision-Making

KPI planning and control

P&L control

Process Improvement and optimization

Resource allocation

Communication

Strategic thinking

Училась в 1 заведении

Київський національний лінгвістичний університет

Philology

Київ, 2011

Владеет языками

Английский

продвинутый

Может проходить собеседование на этом языке

Может проходить собеседование на этом языке

TESL, Accreditat, Teaching English as Second Language

Viktoriia

Retail Manager

Киев

Оболонский район

36 лет

полная занятость

Обновлено 1 месяц назад