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Працювала в 4 компаніях 11 років 1 місяць
Торгівля роздрібна / Retail
Area manager
English Home
Торгівля роздрібна / Retail
4 роки
12.2019 - 12.2023
- Managed recruitment and onboarding, which led to the creation of a high-performance teams that consistently exceeded performance benchmarks
- Ensured strict adherence to company policies and operational guidelines
- Proactively identified and resolved operational issues in order to enhance operational agility
- Initiated the establishment of ambitious goals and objectives for stores, driving a significant rise in sales revenue across the trusted area
Retail Manager
Luxury Ltd.
Торгівля роздрібна / Retail
1 рік
07.2017 - 07.2018
- Orchestrated the delivery of exceptional luxury experiences to guests, garnering rave reviews and solidifying the resort's reputation as a premier destination
- Developed and implemented innovative guest engagement initiatives
- Fostered a culture of excellence and continuous improvement, resulting in a major boost in employee morale and engagement levels
Store Manager
LC WAIKIKI
Торгівля роздрібна / Retail
3 роки
07.2014 - 07.2017
- Implemented initiatives aimed at improving customer service and satisfaction, resulting in a 15% increase in repeat purchases and positive customer feedback
- Optimized store productivity and efficiency through strategic resource allocation and process optimization, resulting in a 25% increase in operational efficiency
- Provided tailored guidance and training to store staff, fostering a high-performance culture that consistently exceeded store KPIs
Department Manager
Comfy
Торгівля роздрібна / Retail
2 роки 10 місяців
06.2011 - 04.2014
- Motivated and trained departmental employees to achieve and exceed performance targets
- Maintained exemplary service standards and meticulous merchandising practices, increasing customer satisfaction ratings
- Surpassed department sales targets for consecutive years, culminating in a 30% increase in sales revenue and securing the store's position at the top in country ratings
Ключова інформація
1С, Microsoft Office, Cloud Services, AI (Gemini, ChatGPT)
Leadership
Team Management
Problem-Solving
Decision-Making
KPI planning and control
P&L control
Process Improvement and optimization
Resource allocation
Communication
Strategic thinking
Навчалась в 1 закладі
Київський національний лінгвістичний університет
Philology
Київ, 2011
Володіє мовами
Англійська
поглиблений
Може проходити співбесіду на цій мові
Може проходити співбесіду на цій мові
TESL, Accreditat, Teaching English as Second Language
Viktoriia
Viktoriia
Retail Manager
Київ
Оболонський район
Активно шукає роботу
повна зайнятість
Оновлено 17 годин тому