Hard skills:

• Developed and implemented policies and procedures that led to a 65% decrease in requests for basic HR issues per year.
• Implemented regular HR metrics collection, analyzing results, and planning next steps for improvement, resulting in a 40% increase in job satisfaction index (eNPS index) and 88% employee engagement rate in one year.
• Successfully introduced the OKR work system, which resulted in increased employee engagement, improved goal-setting transparency, and increased focus on strategic tasks.
• Improved work efficiency through regular feedback provided during 1:1 meetings between managers and team members.
• Developed and implemented retention and development plans to target high potential employees and critical roles.
• Created retention and development plans to target high-potential employees and critical roles.
• Developed and implemented a bonus system with Team Leads, which resulted in a 7% increase in satisfaction with salary and bonuses per year.
• Provided assistance in conducting evaluation campaigns and certifications, developing a system of grades and KPIs, and implementing well-being programs.
• Coached leaders to set clear expectations through effective goal-setting and honest and constructive feedback.
• Optimized employee contributions through performance management and recognition, creating a shared understanding between employees and managers of their contributions to the organization.
• These achievements showcase my ability to implement effective policies and procedures, improve employee engagement and satisfaction, introduce new systems and programs, and provide support and coaching to leaders.

Soft skills:

• Proactive: I take initiative and anticipate potential issues before they arise.communication skills at a high level.
• Solution-oriented: I have a sense of possibilities and a positive outlook, always looking for ways to improve and overcome challenges.
• Honest and responsible: I take ownership of my work and always act with integrity and accountability.
• Respected team member: I have the ability to gain respect from both colleagues and subordinates, creating a positive and collaborative work environment.
• Change management skills: I am able to determine in advance where and when change management will be required and am willing to actively participate in the development of plans.