Managed schedule, proactively anticipating conflicts and rescheduling as needed to avoid disruptions. Successfully managed competing deadlines by developing and implementing a system to prioritize tasks based on importance and urgency. Composing clear and concise emails on behalf of the CEO that resulted in a 10% time reduction in correspondence. Successfully navigated difficult conversations with clients, diffusing anger and restoring faith in the company to maintain a 95% retention rate. 2:18 39 Executive assistant to the CEO Scheduled and coordinated virtual and in-person over 40 meetings per month internal/ international, handling all logistics including conference room reservations, food orders, equipment needs, and on/off-site support. Successfully managed competing priorities by communicating with stakeholders to establish deadlines and deliverables. Demonstrated exceptional multitasking skills by managing a complex calendar while handling all incoming confidential correspondence, filing, and phone communication. Planned, coordinated, and executed 10 events per year with attendance ranging from 50-500 people. Worked closely with senior leadership to develop an event strategy that aligned with company objectives and delivered desired outcomes. Completed a time-sensitive project ahead of schedule and under budget. Communicated with teams in multiple locations and time zones to ensure a cohesive workflow and that all deadlines were met.

Established all Standard Operating Procedures for the hotel.
Awareness of all the rates, packages, and promotions current and underway.
Resolve customer issues, complaints, and problems in a quick efficient manner to maintain high-level customer satisfaction and quality service.
Developed an employee training manual for all new hires, to help new team members perform their job duties successfully.
Created schedules for all front desk staff by recognizing their and the hotel's needs for customer service.
Identified the front office and housekeeping inventory levels.
Maintained accurate personnel files for the entire front desk staff.
Trained new staff members.
Documented all concerns and incidents and reported them to a senior supervisor.