Coordinated managers work, set up schedule, interviewed new candidates, training;
Created job card, controlled and monitored stages according to the job card, one-to-one meeting with trainee;
Creation, updating & maintaining a knowledge base (video instruction, collected issues and solutions);
Managed cases, issues and help requests;
Chat analysis, created scripts;
Monitored reports, orders and listings;
Cooperated with production, logistic, developer departments and Etsy online support.

Managing cases, issues, requests and enhancements using Freshdesk;

Problem determination, workaround resolution, root cause analysis;

Deployment of service releases, patches and customizations;

Updating & maintaining a knowledge base;

QA- completed testing of InfoPOS V2022 (certain sections);

Installed program upon customer’s request;

Product support and documentation maintenance.

Project managing

• Negotiated with individuals and legal entities (via phone, visitors, e-mail) regarding translations;
  
• Calculation of the translation cost and deadlines;
  
• Billing (invoice, cash);
  
• Set deadlines (office and freelance interpreters), quality control of the translations, editing;
  
• Consulted clients on the certification requirements, certification and submission of documents to embassies and visa centers;
  
• Apostilization of documents;
  
• Cooperated with notaries on the document's certification
  

Administrative support to the office

• Worked with utility service of the business center;
• Cost control, worked with primary documentation;
• Provided all necessary supplies to the office;
• Cooperated with accounting regarding payroll issues;
• Updated CRM system with new data regarding interpreters and customers;
• Was in charge to keep upgraded translation database.

Translation

• Written translations Ukr/Rus- Eng and vice versa (100+ pages per month).
• Oral translation in notary office.

• 24/7 support;
• Negotiated with customers regarding orders (date, time and special requests);
• Dealt with controversial situations;
• Managed the team of 12 cleaners (schedule, individual approach, support in communication with customers in challenging situations);
• Logistic;
• Billing.

• Food and beverage service;
• Set up and service of banquets/welcome zones, creating unique decorations, flower arrangement;
• Housekeeping- handling and maintaining interior/outside areas, laundry duties (taking care of guest clothes, handling delicate garments, responsible for crew uniform);
• Inventory (linen, glassware, silverware etc);
• Provisioning cleaning products, food and beverage for crew, guest wine and liqueurs);
• Dealing with outside services (deliveries, dry cleaning etc);
• Ordering guest linen, tableware, toiletries;
• Managing outside reservations for the guest activities out of yacht (restaurants, spa etc)
• Villa managing.

• Serving food and beverage (up to 30 guests);
• Presenting and selling wine;
• Table set up, preparing restaurant for service;
• Reservation;
• Kitchen mise en place;
• Inventory (linen, tableware, glassware etc);
• Preparing restaurant for USPH;
  
• Organizing and handling Wine&Food pairing, Cooking demo on weekly basis;
• Serving Chef's Table.