-identifying and resolving SW and HW issues our customers faced with;
-working with bat files;
-increasing customer’s systems performance (proceeding windows updates, SW updates, updating drivers, configuring graphic card, etc.); -taking care of replacement/repair procedures;
-reporting bags to developers;
-following Hipaa rules and terms;
-checking HW device conditions by cross-check procedures and running HW tests;
-working with dongle license subscription;
-working with SQL databses;

-setting up new accounts with Nextiva service;
-enabling various mobile features (SMS, conference rooms, voicemail to text, etc.);
-creating fax accounts; -working with Hipaa compliance;
-provisioning desk phones;
-changing the caller ID for outbound calls;
-taking care of porting the toll/local phone numbers;
-setting up phone menu greetings;