Enhanced the time efficiency of the team by successfully delivering research in fields such as business, marketing, innovation, finance, and more.

• Conducted daily meetings with the development team and account manager for planning and reviewing running backlog; grooming sessions with tech team leads; managing design team; managing releases and regressions

• Assisted and contributed to re-architect effort of a core SaaS product from v1 to v2, to increase the platform performance, with successful results - average profit growth for clients was 102.65% with v2

• Successfully curated and delivered update of Angular v12

• Participated in hiring process of Account Managers team, created and operated on-boarding process (managers and clients)

• Created operational plans for Customer Service aligned with the strategy and lead the execution of the plan with the team

• Responsible for the development, monitoring, and analysis of customer support metrics

• Represented SmartHub at DMEXCO (Digital Marketing Exposition & Conference) 2022, handled successful presale meetings

Training of new account managers and clientsHandled successful sales activitiesProcessing of technical requests from clientsResponsible for quality control of the client's activity (financial transfers, sales level, technical development of the platform, clients’ performance analysis and improvement)Represented the company at international tourist exhibitions in Dubai, Berlin, and Istanbul (ATM, ITB, EMITT)