• Leading the internal IT Support in our day-to-day IT operations. Implementing best practice experience.
• User access management, endpoint maintenance and contributing to the overall improvement of our IT services.
• Licensing Management
• Equipment provisioning and procurement.
• Leading and supporting project-related activities, new systems and services.
• Collaboration with other teams and headquarters
• Creating and maintaining a knowledge base based on SharePoint.
• Developing and reviewing company policies, related to the IT department. • Create and update manuals and documentation.

• Hire, develop, mentor, and train the IT staff.

2 years - Senior IT Support Engineer
5 year - IT Support Team leader
Main activities:

Controlling incoming flow of tickets and distributions process.

Maintaining a professional level of end-user support services.

Advising and\or solving the most difficult cases.

Monitoring

Hardware inventory.

End-user computers.

Purchase new end-user equipment.

Sharing best practices with colleagues

Maintain an overall "health" status of IT equipment in all offices

Creating instructions and "How-to" video manuals

Servers side:

Office 365\AZURE user\computer account management

Managing users and computers accounts in AD, DNS, DHCP, SCCM, SfB Server (on-premise)Creating GPO for various casesetc.

Responsible for End User IT Support in Swedish Forex bank ( 1000+ employees) (SE,DK,NO,FI)

• Active Directory and DHCP \ managing computer and user accounts, OU and GPO.

• SCCM 2007 \ software distribution, troubleshooting, recovering client part.

• Install and maintain Windows-based servers and desktops.

• Supporting users and computers (2nd and 3rd line tasks).

• Performing incoming tasks from an Internal Ticket System.

• Communicating and troubleshooting with the third party vendors.

• Installing, maintaining and troubleshooting standard office software and specific bank programs.

• Communication and coordination working activities with other technicians.

• Responsible for knowledge transfer and trainings of newcomers.

• Optimize processes in collaboration with other departments.

Manage local network, servers. Help desk. Supporting nonstop process.