Pharmacy 911 is the largest retail shop providing and distributing pharmaceutical drugs in Kharkiv city.

Main responsibilities:

1) Consulted over 100 patients and/or medical practitioners a day on drug indications/contraindications, dosage, drug interactions, and side effects.

2) Reviewed and executed more than 100 physician’s prescriptions a day checking their appropriateness and legality with the national law.

3) Organized the pharmacy efficiently to make the identification of products easier and faster, and maintained full control overdelivering, stocking and labeling medicine and other products.

4) Provided assistance to clients with services such as injections, blood pressure/ temperature measurements and prepared medicine when appropriate using correct dosages and material for each individual patient.

LCW, is an Istanbul based chain ready to wear fashion company with 54,000 employees and in over 1,250 locations across the globe.

Main tasks:

1) Supported the customers based on their individual needs and assisted them with the selection of products based on a customer journey principle.

2) Established and maintained healthy, long term relationship with clients to generate repeat business and referrals.

3) Used promotional methods such as phone calls, emails and social media to reach potential clients and build a long lasting business relationship.

4) Was a “brand ambassador” that represented the company and its values.

ROZETKA is the first flagship store in Kharkiv that store and sell more than 50,000 items in 1,000 categories ranging from electronics to house appliances.

Main responsibilities:

1) Answered and made calls to clients to learn about and address their needs, complaints, or other issues with products or services.

2) De?escalated situations involving dissatisfied customers, offering patient assistance and support.

3) Responded efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

4) Helped to train new employees and inform them about the company’s customer management policies.

5) Made sales or recommendations for products/services that may better suit client needs.