Assisted carriers and brokers with CRM-related inquiries, providing expert guidance.Managed partial sales responsibilities, supporting client onboarding and upselling.Communicated via chat, email, and calls to resolve client concerns efficiently.Investigated, troubleshot, and resolved technical issues to ensure smooth operations.Handled cancellation requests while working to retain customers.Report of the system issues and client feedback to improve product functionality.Writing guidances about system usageTesting New unreleased versions of Apps and reporting back about issues that were foundLive trainings for the customers