- Creation of own training courses in IT - Jira, Lotus Domino, Excel.- Conducting trainings for customers' employees.- Creation, testing and implementation of the employee survey system for Customer Life.- Installation, configuration and user support of the Youth Festival.- Creation, testing, support and content of sat for a company dealing with products for health, beauty and longevity.- Support for users of a company engaged in personnel management and candidate search.

- Creating training materials for new employees Jira. Lotus Domino, Excel and other.

- Training of company's employees and strengthening their skills in the field of quality customer service.

- Coaching sessions.

- Administration of Learning Center.

- Creating little training for Customer's employees.

- Management of the quality of services provided to clients. Control over compliance with a high level of service quality.

- Monitoring compliance with SLA.

- Active participation in international audits with vendors to support the status of good partnership.

- Development and implementation in the company of process?oriented approaches to the work of providing services.

- Implementation and management of the Customer Support Service.

- Development of documents according to the requirements of ISO 9001 and ISO 27001 standards.

- Certification and recertification for compliance with ISO?9001 and ISO?27001 statuses.

- Participation in projects for testing software products and services for customers.

- Administration of the company's professional competence center.

- Implementation of customer satisfaction control processes.

- Management of a department of 10 employees.

- Development of employee motivation and encouragement programs.

- Management of IT projects.

- Management of mobile numbers belonging to the company, negotiations on the creation of attractive tariffs with providers of telephony and Internet services.

ACHIEVEMENT

Awarded the "X-mile" award for special contribution to the company.

- Development and conducting of information technology trainings for the company's employees. In total, more than 350 people were trained.

- Help for users throughout Ukraine.

- User support by phone, chat and remote connection.

- Setup and maintenance of video surveillance systems and access control to premises.

ACHIEVEMENT

Awarded the distinction "Distinctive award for outstanding achievements and contribution to the company's business".

Also I have several thanks from the management of the company for significant successes in projects.