EXPERTISE

Microsoft Office

Information

CRM operations

Technology Customer Relations

Mohammad Usama Farqleet Soomro

usamasoomro34@gmail.com

cell no# +380936111288

https://t.me/Us1221

Personal Profile:

'Economic student with an experience of customer support which involve analyzing, managing, and solving issues.

I am well organized and motivated individual currently in my First year of my Economic degree. I have a responsible and mature approach to any task that I undertake and have developed my critical thinking skills through my studies and by personal practical working experience. I have a keen interest in studying data especially after the emergence of covid-19. Along with my data analyst skills, I am seeking opportunities to enhance my teamwork, organizational and communication skills to build a career as an Economist and prepare myself for the professional world.

Qualifications:

Polytechnic institute (September 2021- Current)

BSc International Economics (Predicted First-Class Honors)

Alpine College of Sciences for Boys Khanpur (2018-2020)

FS-c: Biology, Chemistry, Physics, English, P.st, and Urdu

Alpine Boys Secondary School of Sciences Khanpur (2016-2018)

Matriculation: Biology, Chemistry, Physics, Mathematics, P.st, English, and Urdu

Ielts: 6 bands and published https://wseh.pl/pl/publikacje/marketing-innovations-innovations-marketing-2021.html?fbclid=IwAR2PRY3YDYFbqlu33lEC3Y2H6nio9rGQR9Bktg4EMs7a1HH_80d_c5E8M4A

Experience in teaching more than a year

Other:

work experience

-Ask-it is consulting (May 2018-Decemeber 2020)

• Managing social media platform
• Creating engaging contents for customers
• brand awareness.
• Experience in sales for 3 months
• Experience in customer care/support for a year and more

Recent experience:

Experience in customer support [ Chat/ calls/ emails] Experience: (more than 2 year) remote

Office Skills

Know how to deal with CRM

English speaking and writing B2+ upper intermediate

Have experience in the following

Knowledge of Excel, Gmail

Attentive Listening and Effectiveness

Oral Communication Skills

Great Problem Solving

Ability to Quickly Create and

Apply Ideas and Solutions

Good Leadership Skills

Information Technology Skills

EXPERTISE

Microsoft office

Information

Technology Customer Relations

key skills

• Research - writing specific style of report by collecting data, analyzing data using different recourses, techniques, and refencing research papers using Harvard style referencing.
• Organizational skills- always plan out my daily tasks to balance between my university workload and zone events.
• Teamwork- worked in small groups to plan, conduct, and present experiments during college and university.

References

(Available on request)