• Scheduled and coordinated daily appliance repair jobs for multiple service technicians.

• Managed customer communications via phone, email, and chat platforms to resolve service issues.

• Logged service requests and updates into Kickserve CRM and tracked status changes in real-time.

• Followed up with customers post-service to ensure issue resolution and satisfaction

• Scheduled and coordinated daily appliance repair jobs for multiple service technicians.

• Managed customer communications via phone, email, and chat platforms to resolve service issues.

• Partnered with call center to handle high-volume requests and ensure smooth field operations.

• Logged service requests and updates into Kickserve CRM and tracked status changes in real-time.

• Followed up with customers post-service to ensure issue resolution and satisfaction

• Coordinated vessel agency services at Mariupol Sea Port under both Ukrainian and foreign flags.

• Handled logistics, regulatory compliance, and documentation with port authorities.

• Maintained communication with shipowners, port officials, and service providers.

• Assisted with crew management and supply logistics.

• Provided vessel dispatch and document handling at Mariupol Sea Port.

• Supported compliance with port, customs, and sanitary authorities.

• Coordinated vessel agency services at Mariupol Sea Port under both Ukrainian and foreign flags.

• Handled logistics, regulatory compliance, and documentation with port authorities.

• Maintained communication with shipowners, port officials, and service providers.

• Assisted with crew management and supply logistics.

• Provided vessel dispatch and document handling at Mariupol Sea Port.

• Supported compliance with port, customs, and sanitary authorities.

• Managed correspondence with shipowners and organized fleet personnel documents

• Taught English to school-aged children following national curriculum standards.