MPN/CSP Partner Advocate: Frontline (B2B)

• provide support to the Microsoft Partner Network members involved in the sales of Microsoft software products and solutions to end customers;
• be the first point of contact via email or phone for partner queries, delivering an excellent customer experience by providing quick and complete solutions to their issues.

Customer Support representative in IT product company (B2C)

• create customers' positive experience while using the company products and resolving the issues that may occur;
• gather the customers' feedback and information about the product issues, process and forward it to the responsible specialists;
• assistance in training new employees for the department;
• Keep the department's internal documentation up-to-date (instructions for employees, response templates, etc.).

• Ukrainian-German project coordination: managing the students' group developing a mobile application and a website; content collecting and processing; setting relations with the city cultural organizations; communication with the German team, project presentation (October - December 2015);
• printed materials design for the institute;
• Ukrainian-German conference organization: coordination of work with the participants, collecting and preparing papers for publication; printed materials design for the conference (April 2015);
• content management of the institute website and social network pages.

• production of promotional polygraphic materials for the studio and its clients;
• design and layout for the monthly magazine.