• Supervised customer support interactions through chats and emails, ensuring prompt and accurate responses to player inquiries.
• Tracked and managed customer requests by time to ensure timely resolution and identify priority cases for faster handling.
• Ensured high-quality support by evaluating responses and coaching team members to meet service standards and company policies.
• Escalated complex or unresolved issues to higher management, ensuring players’ concerns were addressed quickly and effectively.

• Ensure VIP players are happy with their experience, addressing any issues or concerns promptly.
• Offer tailored assistance and exclusive services to VIP clients, making them feel valued and prioritized.
• Build and maintain strong relationships with VIP players, keeping them engaged and loyal to the platform.
• Resolve high-priority or complex issues quickly, escalating problems to senior management if necessary.

• Quick response to customer inquiries in online chats. Provide consultations on functionality, technical issues, financial aspects, and other areas.
• Clients were also contact without a specific question, just for communication, expressing dissatisfaction, etc.
• Achieving personal financial goals and the department's user support objectives.
• Collaborating with colleagues from other departments to improve processes and the product.