• Promoted to the position of Premium Ambassador of VIP Services from the position of Senior Airport Services Agent in March 2020 for outstanding customer service, excellent job performance, and dedication to work. • Utilizing interpersonal and communication skills while delivering excellent customer service and engaging with VIP passengers to tailor advice and assistance. • Responding to the passengers' requests efficiently while resolving the complaints professionally and within a timely manner. • Coordinating with internal resources to ensure passenger information was processed and flights are dispatched. • Managing and monitoring smooth movement along with the provision of outstanding customer service to the company’s extremely exceptional guests such as CIP, VVIP, Diplomats, Ministers, Celebrities, members of UAE/ GCC royal families, and Emirates IO guests at Dubai Airport & Lounges in co-ordination with various departments. • Performing and coordinating functions related to passenger processing at the counter, departure, and/or arrival. • Ensuring the passengers’ identification is verified and documents are checked for validity. • Completing documentation required to clear aircraft upon arrival and/or departure. • Assisting passengers (including VIP passengers) in case of misconnections/cancellations/delays. • Actively participating in mentoring/training new staff members. • Following up the directions given by Supervisor and Manager and assisting in all areas as assigned; Achievements: • Recognizes as a high performing employee, received “Najm rewards” from the management for effective contribution and high level of customer service (VIP and IO customers) and resolved problems, value support of performance, showing professionalism in maintaining all standards of the image by following the grooming standards and keeping an image of the airline at all times. • Recognized for the ability to resolve complex customer issues while adhering to company policies and regulations.