Работала в 4 компаниях   6 лет 1 месяц

IT, Торговля розничная / Retail, Торговля оптовая / Дистрибуция / Импорт-экспорт

Customer Success Manager

3Shape Ukraine

IT

1 год 3 месяца

08.2021 - 11.2022

  • Communicating with customers from the United Kingdom via email, text, phone calls.
  • Planning the entire onboarding of the customers and assist them during their entire onboarding journey from the delivery date of their TRIOS scanner until they are confident TRIOS users.
  • Providing prompt follow-up and attention to customer inquiries.Working on defined customer support targets, specific KPIs, contributed in achieving the highest NPS score for the UK market.
  • Delivering complete scanning hands-on training with the customer, together with follow up training guidance. Monitor and follow up on the client’s experience.
  • Interacting with other departments, local academies and distributors, escalating customer feedback further.
  • Solid understanding of dental technologies and SaaS solutions.
  • Participated at The DTS show in Birmingham, UK, May 2022.

Customer Support Advisor

DD Frames Ltd (d.b.a. Low cost glasses)

Торговля розничная / Retail

11 месяцев

06.2020 - 05.2021

  • Responding to customer emails, phone, ensuring that excellent customer service is delivered whilst maintaining consistent company standards and tone of message.
  • Processing orders, returns and refunds.
  • Providing customer feedback to the Marketing & Web teams to help improve the customer experience and produce relevant Marketing content.
  • Assisting in the completion of daily, weekly and monthly KPI data.

Self-employed

Utoys Ltd

Торговля розничная / Retail

7 месяцев

06.2019 - 01.2020

  • Participated at Manchester Markets and Christmas Market selling Ugears models.
  • Delivering sales results by directly managing all sales functions related to sales.
  • Organizing stall, presentation, promotional activities.
  • Searching for new B2B clients for US and UK Ugears distributors, meeting owners of toy shops in Manchester and Liverpool areas.
  • Processing orders, issuing invoices in Shopify software.
  • Participated at London IT Tech Week, represented Ugears.

Export Manager

Ukrainian Gears LLC (d.b.a Ugears)

Торговля оптовая / Дистрибуция / Импорт-экспорт

3 года

03.2016 - 03.2019

  • Negotiating with partners from over 80 countries, managing and developing new and existing client relationships throughout an assigned territory, B2B sales.
  • Communicating with Customs brokers, forwarders, implementing export procedures according to Incoterms rules.
  • Directing daily warehousing, distribution, production operations, managing inventory level expectations.
  • Processing orders, issuing invoices and supervising payments.
  • Exceeded 95% of sales plans. Generating monthly, quarterly and annual sales reports.
  • Managing croudfunding projects (Kickstarter, Indiegogo).
  • Managing the exclusive project for Disney, ensuring orders are implemented to specific requirements.
  • Managing process of obtaining certifications CE, EN-71 for toys and models.
  • Supporting the sales team in writing proposals and closing contracts.
  • Preparing and attending international exhibitions, trade shows and toy fairs in India, France, Germany, Ukraine, United Kingdom.

Ключевая информация

  • Комунікативні навички
  • Аналітичне мислення
  • Навички планування
  • Організаторські здібності

    • Училась в 2 заведениях

    Київський національний університет театру, кіно і телебачення імені І.К. Карпенка-Карого

    Факультет Кіномистецтва, Організація кіно-,телевиробництва

    Київ, 2017

    Державний вищий навчальний заклад "Київський національний економічний університет імені Вадима Гетьмана"

    Фінансово-економічний факультет, Фінансовий менеджмент

    Київ, 2016

    Владеет языками

    Английский

    продвинутый

    Может проходить собеседование на этом языке

    Может проходить собеседование на этом языке

    Русский

    свободно

    Может проходить собеседование на этом языке

    Может проходить собеседование на этом языке

    Украинский

    родной

    Может проходить собеседование на этом языке

    Может проходить собеседование на этом языке

    Курсы, тренинги, сертификаты

    Project Management course PM 360

    Киев, 2021

    Provider: Genius Marketing

    Project Management Course

    Manchester, 2020

    Provider Udemy

    Sales training by Sergey Azimov

    Киев, 2018

    Sales training by Sergey Azimov, Provider: Young Minds

    Nadiia

    Account manager

    Киев

    1 200 $

    31 год

    Активно ищет работу

    полная занятость, неполная занятость

    Характер работы: удаленная работа, гибридная, в офисе/на месте

    Обновлено 1 неделю назад