Работал в 9 компаниях   18 лет 5 месяцев

IT, Финансовые услуги, Услуги для бизнеса - другое, Медицина и Здравоохранение, IT-консалтинг / Услуги / Производство оборудования, Банки

Jira admin\ IT Coordinator

DragonFly Studio

IT

2 года

11.2022 - по настоящее время

Success:

  • Increased the % of employees registered on time
  • Customised and optimised some Jira processes
  • Improved new features (cloud platform)
  • Create App for Log time Jira + Slack

Responsibilities:

  • Support of all systems at admin level
  • Technical consulting and looking for improvement opportunities

Skills: Team Leadership · Communication · Product Development · System Administration · IT coordinator · JIRA

Technical leader

Plyme Network

IT

5 месяцев

10.2022 - 03.2023

Successes:

  • Automating JQL + Script processes of Jira, Google WS, Miro
  • Build user
  • friendly internal system in Jira, Google WS, Miro

Responsibilities:

  • Support of all systems at admin level
  • Technical consulting and looking for improvement opportunities

Challenges:

  • learning to communicate better on Lead lvl
  • Need to improve programming skills

Management · System Administration · Jira Service Management

IT coordinator \ Atlassian admin

Pragmatic Play Ukraine LLC

IT

1 год 5 месяцев

03.2021 - 08.2022

Successes:

  • Personal design & develop Jira Service Desk portal
  • New level of solves for newcomers

Responsibilities:

  • Control from recruitment to start-up of new staff (equipment/delivery/set-up/access)
  • Jira - site admin(Cloud\Apps\Automation\Customization)

Atlassian developer

elpalsys

Финансовые услуги

1 месяц

11.2021 - 12.2021

Creation of a technical support system:

  • design and creation of a technical documentation project.
  • introduction and refinement of the project in all phases of testing.
  • support during and after the project. According to the terms of the contract.

IT expert

Group Company

Услуги для бизнеса - другое

4 месяца

11.2020 - 03.2021

  • Full circle build SD team (ITSM\KPI\Ticket system)
  • Jira + Bot telegram, Skype
  • IT project for an Israeli company for 3D modeling of the Garden and House Search for companies for a specific development of Unity

IT Coordinator \ OTRS admin

Kusum

Медицина и Здравоохранение

1 год 5 месяцев

05.2019 - 10.2020

Successes:

  • Build-ed full circle Ticket system (OTRS6\Calls\Emails\requests optimization)
  • Founded solution for good Site's support

Responsibilities:

  • Assistance to office staff + remote and external services(~2000 employees)
  • Coordinate IT support (Admins\HD\SD\DevOps)
  • Procurement and database maintenance

IT expert

IZI corparation

IT-консалтинг / Услуги / Производство оборудования

3 года 3 месяца

02.2016 - 05.2019

Successes:

  • Farm assembly + debugging reduced from 2h to 22min
  • Increased the profit of cards up to 12% + Reduced power consumption by up to 18% + stability (BIOS cards)
  • Replaced manual work with CMD scripts (upgrade farms\bios\replace)

Responsibilities:

  • full support hardware and software of farms
  • coordinate manufacture farms and sales
  • ticket system for admins\night guards based on Google forms\scripts\gmail
  • cmd \ bat \ vbs packages and files for automation

HD Supervisor

PrivatBank

Банки

5 лет 8 месяцев

08.2009 - 04.2015

Successes:

  • From a Call-center operator to HD Supervisor in 1.5 years
  • Several ideas implemented in the bank

Responsibilities:

  • Detailed knowledge of bank products (individuals, in particular plastic cards and salary projects)
  • OnLine support and assistance to bank (branch) employees in solving client problems, chat mode \ dialing, text requests \ applications
  • Manage and teach team

Computer store administrator

Tasis, New Computer

IT-консалтинг / Услуги / Производство оборудования

3 года 8 месяцев

08.2005 - 04.2009

Administrator, system manager, delivery of orders in a network of computer stores

  • Base 1C v7.x
  • repair, maintenance of PCs \ Laptops and related equipment
  • interaction with suppliers
  • checking the relevance of prices
  • staff training

Ключевая информация

Team player

Team management

Time management

Business implementation

Responsibility

Учился в 1 заведении

NMetAY

process automation

Ukraine, 2005

Владеет языками

Английский

свободно

Может проходить собеседование на этом языке

Может проходить собеседование на этом языке

Болгарский

средний

Курсы, тренинги, сертификаты

Jira best practice

Kyiv, 2022

Jira adminnisration

2022

HTML5, CSS3 - Introduction Go IT

Kyiv, 2021

English - technical support

Украина, Днепропетровск, 2007

English - technical support

Дополнительная информация

Компьютерные навыки

Windows, Server, Linux, iOS, CMD, VBS, JQL, HTML, CSS, AD, Entra, Atlassian, Jira, Confluence, O365, D365, Service Desk +, Automation, GWS, Miro, SAML

Denis Gennadievich

Jira Architect

Киев

Готов переехать: Львов, Днепр, Другие страны

2 500 $

39 лет

Активно ищет работу

полная занятость, неполная занятость, проектная работа

Характер работы: удаленная работа

Обновлено 2 недели назад