Success:

• Increased the % of employees registered on time
• Customised and optimised some Jira processes
• Improved new features (cloud platform)
• Create App for Log time Jira + Slack

Responsibilities:

• Support of all systems at admin level
• Technical consulting and looking for improvement opportunities

Skills: Team Leadership · Communication · Product Development · System Administration · IT coordinator · JIRA

Successes:

• Automating JQL + Script processes of Jira, Google WS, Miro
• Build user
• friendly internal system in Jira, Google WS, Miro

Responsibilities:

• Support of all systems at admin level
• Technical consulting and looking for improvement opportunities

Challenges:

• learning to communicate better on Lead lvl
• Need to improve programming skills

Management · System Administration · Jira Service Management

Successes:

• Personal design & develop Jira Service Desk portal
• New level of solves for newcomers

Responsibilities:

• Control from recruitment to start-up of new staff (equipment/delivery/set-up/access)
• Jira - site admin(Cloud\Apps\Automation\Customization)

Creation of a technical support system:

• design and creation of a technical documentation project.
• introduction and refinement of the project in all phases of testing.
• support during and after the project. According to the terms of the contract.

• Full circle build SD team (ITSM\KPI\Ticket system)
• Jira + Bot telegram, Skype
• IT project for an Israeli company for 3D modeling of the Garden and House Search for companies for a specific development of Unity

Successes:

• Build-ed full circle Ticket system (OTRS6\Calls\Emails\requests optimization)
• Founded solution for good Site's support

Responsibilities:

• Assistance to office staff + remote and external services(~2000 employees)
• Coordinate IT support (Admins\HD\SD\DevOps)
• Procurement and database maintenance

Successes:

• Farm assembly + debugging reduced from 2h to 22min
• Increased the profit of cards up to 12% + Reduced power consumption by up to 18% + stability (BIOS cards)
• Replaced manual work with CMD scripts (upgrade farms\bios\replace)

Responsibilities:

• full support hardware and software of farms
• coordinate manufacture farms and sales
• ticket system for admins\night guards based on Google forms\scripts\gmail
• cmd \ bat \ vbs packages and files for automation

Successes:

• From a Call-center operator to HD Supervisor in 1.5 years
• Several ideas implemented in the bank

Responsibilities:

• Detailed knowledge of bank products (individuals, in particular plastic cards and salary projects)
• OnLine support and assistance to bank (branch) employees in solving client problems, chat mode \ dialing, text requests \ applications
• Manage and teach team

Administrator, system manager, delivery of orders in a network of computer stores

• Base 1C v7.x
• repair, maintenance of PCs \ Laptops and related equipment
• interaction with suppliers
• checking the relevance of prices
• staff training