Работал в 2 компаниях 3 года 3 месяца
Туризм / Путешествия / Пассажирские перевозки, Отели / Рестораны / Развлекательные комплексы
Guest Service Officer &Assistant administration officer
Princess cruises USA
Туризм / Путешествия / Пассажирские перевозки
1 год 1 месяц
05.2019 - 05.2020
- Provide information and assistance any questions of guests
- Handling all kind of complaints and successfully solving
- All kinds of administrative support which including visa and passport documentation.
- Training new members
Guest Service Officer & Active Night Team Leader
Grand Hyatt Dubai
Отели / Рестораны / Развлекательные комплексы
2 года 2 месяца
11.2016 - 12.2018
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Streamlined the check-in process to decrease wait times and increase customer satisfaction.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Trained 2 new members of the guest service team
- Achieved sales goals and service performance requirements of AED 111,227 in 6 months.
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
- Ran nightly reports closing out various accounts and detailing daily activities.
Ключевая информация
Опыт обучения персонала
Владеет языками
Английский
свободно
Немецкий
средний
Польский
базовый
Arthur
Arthur
Customer support, HR manager
Харьков
полная занятость
Последняя активность 1 день назад