Responsibilities

• Interviewing, recruiting, training, coaching and disciplining employees to maintain high customer service standards.
• Making sure the AutoBidMaster team is functioning well, good communication, assisting others, maintaining good working atmosphere, removing unnecessary stressors.
• Interacting with senior management for reporting.
• Taking calls from customers worldwide, guiding them through the online auction process, answering all questions.
• Responding to emails and text messages, live chat support.
• Communication with customers via email, phone, chat, and social media using ZenDesk.

Skills and Knowledge

• Excellent communication and leadership skills with problem-solving ability.
• Knowledge of performance evaluation and customer service metrics.

· 1 year of experience using ZenDesk

Responsibilities

• Interviewing, recruiting, training, coaching and disciplining employees to maintain high customer service standards. Planning and directing the work of all team members.
• Leading, inspiring and co-ordinating the Contact Centre management team at all levels to create motivated and engaged colleagues.
• Taking responsibility for the ongoing development of all levels of Contact Centre colleagues.
• Interacting with senior management for reporting.
• Working with senior management for strategy development and execution planning.
• Maintaining office equipment, calling for repairs. Identifying and resolving problems etc.

Skills and Knowledge

• Excellent communication and leadership skills with problem-solving ability.
• Knowledge of performance evaluation and customer service metrics.
• Strong knowledge of modern booking systems (Amadeus,
• Gabriel).

· Experience in working with CRM (Customer Relationship Management) system.

Responsibilities

• Working with incoming calls and written requests.
• Informing passengers about current rules of passenger and baggage carriage of UIA.
• Taking payment for services provided by UIA using foreign and local payment systems.
• Issuing the carriage documents: tickets, baggage receipts, receipts for other services (transportation of animals, meal orders etc.).
• Reissuing the carriage documents in case of voluntary and involuntary date or route changes (flight delays or flight cancellations).
• Offering additional services, special offers and discounts of UIA: insurance, visa, UIA loyalty program, discounts for pre-ordered meal and baggage etc.

Skills and Knowledge

• Strong knowledge of modern booking systems (Amadeus, Gabriel).
• Experience in working with international baggage tracing system "World Tracer" and monitoring systems.
• Experience in working with CRM (Customer Relationship Management) system.