Responsibilities:

• Intune
• Azure
• OKTA
• Patch management for third-party applications and Windows Updates
• Windows administration
• SCCM
• SCOM
• Citrix
• DNS (Windows Servers)
• Print Server
• PKI
• Active Directory
• ADFS
• PowerShell
• Other Microsoft services

Achievements:

• Office 365 implementation
• Azure + Active Directory configurationIntune implementation
• Started migration of device management from on-premises AD to Intune
• Deep knowledge of Microsoft cloud solutions

Responsibilities:

• Windows administration
• Intune
• SCCM
• SCOM
• Citrix
• DNS (Windows Servers)
• Print Server
• PKI
• Active Directory
• ADFS
• PowerShell
• Other Microsoft services

Achievements:

• Enrollment of Windows devices through Intune, followed by removal from Intune and rejoining to on-premises AD
• Development of PowerShell scripts
• Configuration of Always On SQL for 1C
• Deepened expertise across various Microsoft products

Responsibilities:

• Managing the Helpdesk department in Kyiv and regionaloffices
• Supervising employee offboarding procedures
• IT asset inventory management
• Other administrative duties

Responsibilities:

• Organizing department operations
• Managing departmental project activities
• Budgeting hardware for new employees and offices

Initially worked as a Helpdesk Specialist and was later promoted to Helpdesk Team Lead.

Helpdesk Specialist Responsibilities:

• Remote and on-site user support
• Workplace setup (laptops/PCs)
• Preparing laptops/PCs for end users
• Structured cabling system deployment
• IT inventory management
• Server configuration (File Server, Active Directory onWindows Server 2008/2012 R2/2016)
• Google Workspace administration

Helpdesk Team Lead Responsibilities:

• Organizing team operations, task assignment, KPI calculation
• Supporting top management workstations
• IT asset budgeting
• Google Workspace implementation and administration

Achievements:

• Ensured stable operation of company IT infrastructure
• Gained deeper experience with enterprise services
• Promotion to management position
• Implemented and administered Google Workspace acrossthe company

Responsibilities:

• IP camera configuration
• Camera software setup

Achievements:

Completed a short training course on Trassirt software configuration

Responsibilities:

• Hardware selection according to client requirements
• On-site support for apartments and offices
• Hardware repair
• Troubleshooting software and hardware issues
• Home net\small office equipment configuration

Achievements:

Worked on a wide range of network\computer-related technicalissues

Responsibilities:

• Office administration
• Customer database management
• Salon equipment maintenancePC, network, and office equipment configuration
• Handling incoming calls
• Client outreach

From July 2012, also worked as a massage therapist.

Achievements:

• Developed strong interpersonal communication skills
• Conflict resolution
• Customer retention
• Gained massage experience through private courses

Responsibilities:

• Documentation management
• PC setup and maintenance
• Accounting equipment support (printers, scanners, etc.)
• File server configuration
• Administration of 1C terminal server
• Accounting software support
• Hardware procurement
• Structured cabling and office internet setup

Achievements:

• Ensured stable operation of PCs and office equipment
• Gained first practical IT experience
• Streamlined IT operations, boosting efficiency by 30% in 6months.