1. Chat and media moderation.
2. Processing clients' requests.
3. Communication with the clients via e-mail.

Duties:

• Paying withdrawals to users;
• Monitoring users' activity;
• Preventing fraud cases;
• Helping customers in resolving issues, connected with payment matters;
• Communicating with other departments in assisting the customers to resolve the troubles with the accounts;

Achievements:

• The management's high evaluation of my work;
• Helping others in improving the work processes;
• Training newcomers.

Risk fraud and payment department.

Paying withdrawals to customers.

Detecting fraud schemes, the third party deposits.

Email correspondence.

Risk evaluation, related with the financial state of the clients.

Documents processing.

• communication via a phone line;
• chatting with clients;
• e-mails processing;
• processing clients' requests.

• room service calls receiving;
• business centre support;
• phone calls forwarding;
• wake-up calls for guests;
• providing guests the information about the hotel.

• correspondence with clients;
• providing interpreter services.