Managing team of agents to ensure that workload is being coveredSupervising agents work activity during the shift to ensure no inactivity gaps/mistakes appear.
Assisting agents in resolving problematic cases
Checking the functionality of main systems to ensure that clients can use the service without any technical issues.
Creating reports about shift efficiency

Resolving client`s complaints and offering a solution during the first contact to ensure high satisfaction with the service.
Working together with different departments to ensure timely response and client`s issues resolution
Trained new customer support agents to ensure high service standards were followed by all team members.
Acquired skills to assist clients' needs based on different challenging situations that may surpass standard money-back guarantee protocols.

Преподаватель английского как индивидуальные студенты так и группы студентов разных уровней владения языком. Также разные услуги связанные с подготовкой к экзаменам англ., работа с иностранными сайтами, другие услуги.

Продажа ценных бумаг и консультирование по фин. услугам и деятельности предприятия.

Устный перевод на встречах с рус./укр. на англ и наоборот, сопровождение клиентов на встречах и ведение отчетности.