Работала в 8 компаниях   10 лет 11 месяцев

IT, Торговля розничная / Retail, Интернет, Недвижимость и Девелопмент, Медицина и Здравоохранение

customer support representative

NDA

IT

3 года 8 месяцев

06.2022 - по настоящее время

Customer Support Representative

BetBull

IT

5 лет 4 месяца

10.2020 - по настоящее время

Exceptional experience in providing the best service and support in England betting company. Helped customers to solve issues in a timely and efficient manner. I communicated with customers on a variety of channels such as chats, email, and social media, and ensure that all valid customer concerns are being dealt with immediately.

Brand manager

I Wear Shop

Торговля розничная / Retail

3 года

03.2018 - 02.2021

Internet shop on Instagram. Consulting and customer service, confirming orders and arranging delivery.

Customer support representative

F3nix

IT

4 месяца

06.2020 - 09.2020

Сustomer service and customer support in the dynamic and developing company (IGaming). Solutions for Casino & Sports. I supported five projects.

Sales assistant, cashier

Pull and Bear

Торговля розничная / Retail

3 года 5 месяцев

12.2015 - 04.2019

A proven and valuable member of the sales and customer service team in a challenging and rapidly changing and evolving environment. Global exposure and experience in a large, international company. Assist and support customers in making decisions, excellent service and customer support skills. Almost 4 years of success and achievement in this rapidly growing company. Sales assistant, cashier, customer service

Менеджер по продажам

Glory Trade

Интернет

7 месяцев

04.2018 - 10.2018

Sales Manager. Creation of online stores on the ETSY platform. SEO, SMM.

Realtor, Real Estate Agent

"Real Estate"

Недвижимость и Девелопмент

1 год

11.2016 - 10.2017

  • Providing consulting services for the rental of real estate;
  • Organization and holding of shows of real estate;
  • Continuous monitoring of the real estate market.

Фельдшер

Бердянський центр первинної медико-санітарної допомоги

Медицина и Здравоохранение

8 месяцев

02.2014 - 09.2014

Фельдешр, работа в здравоохранение.

Ключевая информация


Hi! I'll start looking for a new job soon. I'll be happy to see your propositions!

A communication professional with almost 8 years of experience in international retail environmental environments and the gambling industry (the casino, sports betting).

Recognized for ability to communicate with customers and provide exceptional service that ensures client retention and positive feedback. Proven ability to increase sales through as well as implement additional processes that drive profitability.

Unfortunately, the project I worked on for the last 2 years is closing. Over the years, we have created a strong professional Customer support team where I improved my professional skills. Now I face a new challenge - looking for a new project. I do hope to find my family as soon as possible.

I am able to work in:

Zendesk, Webim, Netrox, Looker, Amelco CRM, Apco, Bet Construct CRM, Safe Charge, Intercom, casino systems ( Netent, Evolution, Wazdan), etc.

Experience and skills:

  • Gambling industry
  • Risk fraud payments knowledge
  • Responsible gambling knowledge
  • Full package of soft skills
  • Quality assurance for Customer support and a great QA system
  • Ready for implementation procedures and CS rules A communication professional with almost 8 years of experience in international retail environmental environments and the gambling industry (the casino, sports betting).

My page on Linkedin:

https://www.linkedin.com/in/anastasiia-liskova-915026123/

Училась в 2 заведениях

КНЕУ

Право

Киев, 2018

Бердянский Медицинский колледж

фельдшер

Бердянск, 2014

Владеет языками

Английский

продвинутый

Может проходить собеседование на этом языке

Может проходить собеседование на этом языке

C1 "English Prime"

Французский

средний

Русский

родной

Украинский

родной

Может проходить собеседование на этом языке

Может проходить собеседование на этом языке

Курсы, тренинги, сертификаты

Английский

Киев, 2018

C1 - "Advanced" 

Anastasiia Sergiivna

Customer support representative

Киев

31 год

Активно ищет работу

полная занятость

Последняя активность 3 дня назад