Работала в 8 компаниях 12 лет 11 месяцев
Реклама / Маркетинг / PR-услуги, Услуги для бизнеса - другое, Торговля розничная / Retail, Медиа / СМИ, Шоу-бизнес
Project Manager
Karandash
Реклама / Маркетинг / PR-услуги
4 месяца
08.2023 - 12.2023
- Stakeholder management (English, Ukrainian).
- Team management of large teams of animators, Quality Check team, supervisors.
- Risk management.
- Maintenance of project documentation;
- Reporting on project performance.
HR manager
Voicespin
Услуги для бизнеса - другое
1 год 7 месяцев
12.2021 - 07.2023
- Employee Payrol.
- Onboarding, creation of staff development programs, organization of team buildings.
- Preparation and maintenance of documentation in accordance with ISO/IEC 27001.
- Office administration.
- Assistance to CEO.
Team Lead Billing manager
Voicespin
Услуги для бизнеса - другое
3 года 5 месяцев
07.2018 - 12.2021
Creating strong Billing Department via motivation and trainings of its members;
Collecting, assigning and processing customers' requests (OTRS ticket system)
Working in SAP, reconciliation of the costs, statements of accounts, Credit Card payments, Blockchain;
Building trustful business relationships with customers. Problem solving;
Working with Developers Team to optimize the Billing department workflow.
Head of client service department
REC, Online-store
Торговля розничная / Retail
1 год 3 месяца
03.2017 - 06.2018
Organization of orders' collection and processing
Financial control and document management of the client service department
Management of participation in tenders
Concluding contracts with suppliers
Logistics operations' control (purchases, transfers, sales of goods)
Realization of functioning of the existing partners network and its expansion, developing а referral system
Processing customer feedback and providing technical advice
Problem solving
Account manager, Department of PR and communication
Украинский Медиа Холдинг, Издательский Дом
Медиа / СМИ
4 года 8 месяцев
08.2012 - 04.2017
Negotiating with clients and editors of the media (printed, digital, radio) to meet the interests of clients and preserving the editions' context policy. Problem solving.
Document management
Writing the articles/news
Creation reports for clients
Landing page copywriter
Интер Медиа Груп, телеканал Интер
Медиа / СМИ
2 месяца
11.2016 - 01.2017
SMM-manager
Marco Concert
Шоу-бизнес
2 месяца
03.2016 - 05.2016
https://www.facebook.com/MarcoConcert/?fref=ts
Sales manager, office manager
ТОВ "Адельфан"
Торговля розничная / Retail
1 год 5 месяцев
01.2011 - 06.2012
Ключевая информация
I strive for providing the best Customer experience possible, using billing skills, understanding of automatization processes & positive attitude.
- Strong analytical skills.
- Good communication skills.
- Quickly adapt to changes.
- Responsible.
- Able to make and prioritize decisions in a multitasking environment.
- Ensuring that a team is motivated.
- Strive for professional and personal growth.
Училась в 1 заведении
Kirovograd national technical university
Computer systems of control and automatization
Kropyvnytskyi, 2008
Владеет языками
Английский
выше среднего
Испанский
базовый
Русский
свободно
Украинский
родной
Курсы, тренинги, сертификаты
Business Analysis in IT
Genius.Space, 2023
Project management in IT
Hillel school, 2022
Corporate Finances
LinkedIn, 2021
SMM-management
Serendipity Marketing School
http://sms.org.ua/social-media-marketing.html
Copywriting "Advertising school" http://www.advertisingschool.com.ua/
Introduction to marketing
Coursera, online courses in English
Дополнительная информация
Tools I work with
Jira, Confluence, Trello, Google Sheets, Tableau, SQL, BPMN, Slack, Kitsu, Binotel, Sugar CRM, SAP, 1C.8/Primary accounting, etc.
Водійське посвідчення
Category В.
Olha
Olha
Account manager
![](https://cv-photos-original.rabota.ua/cdn-cgi/image/w=110/31c4270e-8ad6-47b4-8630-4e4f16b684e8.jpg)
Киев
Активно ищет работу
полная занятость
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