My main responsibilities included:

• Managing our Hatchbuck CRM system (filling out missed info/ updating the details in contact records and so on)

• Searching for leads (Mostly through LinkedIn)

• Communicating with our prospects (both - in verbal and written forms)

• Increasing an engagement on our website by working with our SMM-platforms

• Establishing relations with our old leads

I held a position of CSR where my main responsibilities were:

• to proceed the clients' requests and inquiries;
• to create an orders and put them into system;
• to solve clients' problems and to close the 'tickets' when done;
• to manage relations and connections between client and performer.

At my previous workplace I had to

• fill in the details in our CRM-system (HubSpot);
• to search for the leads (mostly through LinkedIn, also through AngelList and Xing);
• to establish communication with the leads and turn the ones into a prospects/actual customers (again - worked with platforms such as LinkedIn, XING and AngelList)

Working process implied finding a potential client by a set of certain criteria and then as I've mentioned, I was supposed to establish a connection with them to that extent, so they'd be "hot" enough to step up to a negotiations stage with a Head of Sales.

In addition, I was partially in charge for developing company's business strategy and business tools to improve a conversion and sales statistics in general.

At first, I held a post of Marketing&Communications Intern, then got a promotion to Marketing&Communications Assistant. My duties consisted from:

• Managing social networks and official site of the company/ communicating with followers/customers through there;
• Working with Facebook Ads/Google AdWords
• Searching for (or creating from scratch) original content;
• Analyzing the audience, its needs
• Working with statistics and working on raising a total engagement
• Communicating with vendors
• Editing/creating images in PhotoShop
• Rarely - organizing events.