Бізнес Аналітик/-иня / Технічний/-а Письменник/-ця / (Business Analyst/Technical Writer (Consultant)) - Міжнародна організація з міграції (МОМ), Представництво в Україні

 TERMS OF REFERENCE

Title of Position: Business Analyst/Technical Writer (Consultant)

1. Duty Station of the Consultancy: Kyiv, Ukraine
2. Duration of Consultancy: 6 months, with possibility of extension subject to availability of funds and satisfactory job performance.
3. Nature of the consultancy: Category B Consultancy

Under the overall supervision of the Chief of Mission and the Senior Programme Manager (IBM), with the direct supervision of the National Programme Officer and International Customs Expert, the Consultant will be responsible for the EU4SL&IBM project tasks related to the implementation of the pilot of the e-ticket technical solution, which is being developed for the road border crossing points.

One of the specific objectives of the EU-funded IOM-implemented project “EU Support to Strengthening IBM in Ukraine (EU for Solidarity Lanes and IBM) (EU4SL&IBM), within which the Consultant will be engaged, is to implement the trade facilitation measures in order to optimize flows in exporting essential commodities including agricultural goods out of Ukraine in the context of EU-Ukraine Solidarity Lanes. This will be ensured, inter alia, through increasing the cooperation between the Integrated Border Management actors and the deployment of relevant ICT solutions, targeted at digitalization of the processes at the border and ensuring the interoperability and connectivity of various ICT systems, operated by the IBM actors, in line with EU standards and international good practices.

The Business Analyst/Technical Writer Consultant will work in close cooperation and coordination with the EU4SL&IBM Lead ICT expert, the Technical Focal Points for Business Process Analysis (BPA) and Software Architecture and the project team members, who are in charge of the implementation of the trade facilitation measures.

1. Project Context and Scope:

IOM established the Interagency Technical Working Group (IAWG) chaired by the Ministry for Communities, Territories and Infrastructure Development of Ukraine (Ministry of Infrastructure) and involving the State Border Guard Service of Ukraine (SBGS), the State Customs Service of Ukraine (SCS) and led by IOM experts to work on the piloting of the e-ticket solution and its integration with the e-queue solution and ICT systems at the border. The purpose of this initiative is to streamline border processes and improve cross-border operations. The expected outcomes from piloting the e-ticket solution include:

Improved logistics/queue management at the BCP – by getting refusal from the paper coupon and interoperability between the e-queue, operating before the border, and the ICT systems, administered by SBGS and SCS inside the BCP, and use this to optimize use of lanes, booths, human resources and the BCP process in general.

Automated control of vehicles before arrival at BCP – by using ANPR in combination with data received by e-queue and IT systems, administered by SCS and SBGS, eliminating needs in manual checks and manual entering of duplicated data in various systems, therefore decreasing impact of human factor and enhancing the overall efficiency of the ICT systems.

The Consultant will focus on the interactions between the said IBM actors, ensuring that the Terms of Reference (ToR) reflect the structure and requirements for information exchange between these ICT systems and are endorsed by the Ministry of Infrastructure, SBGS and SCS.

IOM Project to which the consultancy is contributing: “EU Support to Strengthening IBM in Ukraine (EU for Solidarity Lanes and IBM) (EU4SL&IBM)”.

1. Organizational Department / Unit to which the Consultant is contributing: Migration and Border Governance (MBG)
2. Tasks to be performed under this contract: Category B Consultancy

The specific tasks of the Consultant include:

1. Develop the technical requirements for the e-ticket solution. This solution will be administered by the State Border Guard Service of Ukraine (SBGS) as part of the Gart-1 border ICT system.
2. Ensure integration with other Interagency Border Management systems, specifically the e-queue system managed by the Ministry of Infrastructure and the Automated Customs Processing System managed by SCS. The finalized ToRs must define the interactions among these systems, specifying data sets and formats for exchange.
3. Provide support with the preparation to the tendering and technical evaluation of the proposals to be received within the procurement of the ICT solution, and after the contractor is selected by IOM to cross-check the endorsed ToRs against the Technical Requirement as proposed by the contractor, providing justifications for the technical solutions and ensuring the compromises are reached for the non-critical issues.
4. Review existing documentation, identify gaps and provide recommendations:

• Review all existing relevant documentation related to the IAWG and e-ticket ICT solution. This includes studying the concept, minutes (records) of the IAWG meetings, reviewing draft of the ToR and BPA diagram. After reviewing the existing documentation, the Consultant will identify any gaps or areas for improvement and coordinate suggestions on improvement of ToRs with IOM

1. Describe the BPA processes of the interaction and information exchange between the concerned ICT border systems (formats/types of needed data; existing and desired time for query processing).
2. Secure the finalization of work on the Terms of Reference (ToR) for developing the technical requirements for the e-ticket solution with the Ministry of Infrastructure, SBGS and SCS with an emphasis on ensuring cooperation among the Ministry of Infrastructure, SBGS, and SCS and alignment with the technical solution proposed by IOM.
3. Describe and support the agreement on the technical formats of the data exchanged between the SBGS e-ticket solution and other ICT border systems, operated by the IBM actors.
4. Design the requirements to data storage subsystems, which will store data transferred between the ICT of SBGS and the concerned ICT systems;
5. Ensure timelines and quality control of all tasks related to the BPA of ICT solution by drafting of Quality Assurance Plan.
6. Support the technical evaluation of the technical proposals submitted within the procurement of the e-ticket ICT solution.
7. Assess the proposed technical requirements against the endorsed ToRs, providing report and comprehensive feedback.
8. Participate in the technical, IAWG and coordination meetings, take the notes of the technical inputs and recommendations from the IBM actors, actively participate to the technical meetings and provide justifications to the proposed solution whenever required.
9. Perform such other duties as may be assigned.
10. Tangible and measurable outputs of the work assignment

Deliverable 1. Timeline: 4-5 weeks after signing the Consultancy

1. Complete description of the BPA processes of the interaction and information exchange between the concerned ICT border systems (formats/types of needed data; existing and desired time for query processing).
2. Endorse Terms of Reference (ToR) for developing the technical requirements for the e-ticket solution with the Ministry of Infrastructure, SBGS and SCS.

Deliverable 2. Timeline: 2-3 months after signing the Consultancy

1. Develop Quality Assurance Plan to ensure timelines and quality control of all tasks related to the BPA.
2. Provide support to the tendering process: qualification criteria drafted for potential bidders, questions within the tendering process are addressed.

Deliverable 3. Timeline:  4-6 months after signing the Consultancy

1. Complete technical evaluation of the technical proposals submitted within the procurement of the e-ticket ICT solution.
2. The technical requirements, proposed by the selected vendor for the the e-ticket ICT solution, are checked against the endorsed ToRs. Report and comprehensive feedback provided.
3. Performance indicators for evaluation of results (value of services rendered in relation to their costs):

The Consultant’s performance will be evaluated by IOM against the criteria stipulated below:

• Satisfactory completion of tasks indicated in this ToR within 6 months period. The fee is payable to the Consultant in respect of confirmed monthly progress report submission.
• Quality of the technical documents, developed by the Consultant, is comprehensive, considering available best practices frameworks in IT domain;
• The feedback and comments provided by the concerned IBM actors are addressed in professional manner and the technical justification is relevant for the solution proposed;
• Positive feedback on the Consultant’s activities received from IBM actors.

1. Travel required:

           Yes, throughout Ukraine, on as needed-basis.

1. Education, Experience and/or skills required

Qualifications and Experience:

• higher technical education; Bachelor Degree or higher;
• a clear understanding of the principles and features of software development methodologies;
• advanced knowledge of business analysis techniques;
• experience in business processes optimization and modeling;
• at least three years of experience in the IT industry, particularly in technical documentation development;
• knowledge of the features of the business domain in the field of governmental services (desirable);

Skills:

• operational mindset and skills for describing functional requirements in a detailed and structured manner;
• strong analytical skills and ability to critically evaluate information gathered from multiple sources;
• ability to present functional requirements in graphical form;
• ability to set clear goals and priorities. Time management skills, ability to multitask and prioritize;
• flexibility, ability to modify approach as per changing stakeholders, conditions, circumstances and feedback;
• ability to accept criticism for the sake of continuous development.

1. Competencies

Values

• Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators

• Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

1. Other

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment and security clearances.

A prerequisite for taking up the position is legal residency in the country of the duty station and work permit, as applicable.

1. How to apply:

Interested candidates are invited to submit their Personal History Form and cover letters or CVs with names and contacts of three referees to Відправити резюме with subject line “Business analyst/Technical writer (Consultant)” by 30 May, 2024 at the latest.  

Only shortlisted candidates will be contacted.

Posting period:

From 23.05.2024 to 30.05.2024